License & Subscription Issues

Fix Microsoft Account Page Continuously Refreshing When Managing Subscriptions

Elise Williams Oct 10, 2026 869 views

Question details

The user is unable to manage or cancel their Microsoft subscription because the account page constantly refreshes in a loop.

Fix Microsoft Account Page Continuously Refreshing When Managing Subscriptions

Product: Microsoft Account / Subscriptions
Device & OS: not provided
Scenario: Attempting to access the 'Manage account' page to cancel a subscription such as Microsoft 365 or Game Pass.
Observed behavior: The manage account page refreshes continuously on its own for a specific Microsoft account, preventing any clicks or subscription cancellations.

Before you start

Ensure you have your Microsoft account email and recovery methods accessible. It is also recommended to close all other browser tabs to prevent conflicting background sessions before attempting these fixes.

Solution 1Recommended

Set a Permanent Password Instead of Using One-Time Codes

If you are using email or SMS one-time passcodes to sign in, switching to a standard static password is the most effective way to break the refresh loop on the account page.

Many users experience this continuous refreshing glitch specifically when authenticating via one-time codes. The session token fails to validate properly on the subscription management page, causing an infinite reload. Setting a permanent password bypasses this authentication bug.

Access Microsoft Security Settings

Navigate directly to the Microsoft account security dashboard (account.microsoft.com/security) rather than the subscriptions page.

Add a New Password

Select 'Advanced security options' or look for the prompt to set a password for your account. Follow the on-screen instructions to create a secure password.

Sign Out and Sign Back In

Sign out of your Microsoft account completely. Sign back in using your email and the newly created password, then navigate to the 'Manage subscriptions' page.

Account Accessibility: Once the password is set, you can still keep two-factor authentication enabled for added security without triggering the refresh loop.

Solution 2

Clear Browser Cache and Use Incognito Mode

Corrupted browser cookies or conflicting saved credentials can trap the Microsoft login page in a continuous redirect loop.

Solution 3

Contact Microsoft Support for Manual Cancellation

If technical troubleshooting fails, Microsoft support agents can manually intervene to cancel your subscription from their end.

Free Microsoft Office alternative

Switch to WPS Office for a Hassle-Free Experience

If Microsoft 365 subscription issues and account bugs are causing frustration, consider switching to WPS Office. It provides a robust, lightweight suite for your documents without the headache of complex recurring subscription management.

1. Download the Installer: Visit the official WPS Office website and click the free download button.
2. Install WPS Office: Run the downloaded installer and follow the simple on-screen instructions to set up the software.
3. Open Your Documents: Launch WPS Office and seamlessly open your existing Microsoft Office files without losing any formatting.

Fully compatible with Microsoft Word, Excel, and PowerPoint formatsFree to use without forcing complex recurring subscription loopsLightweight installation with blazing fast performance on Windows, Mac, and LinuxAll-in-one suite including advanced PDF editing tools

microsoft office alternative - wps office

Frequently Asked Questions

Why does my Microsoft account manage page keep refreshing?

This usually happens due to a session token conflict, corrupted browser cache, or a known glitch when users authenticate using one-time email/SMS codes instead of a static password.

How can I cancel my subscription if the page won't stop reloading?

You can bypass the reloading issue by setting a permanent password for your Microsoft account. Alternatively, contacting Microsoft Support directly allows an agent to cancel the subscription on your behalf.

Will trying a different device fix the refresh loop?

It might help if the issue is browser-related, but many users report the problem is account-specific, meaning the loop can occur on both computers and mobile phones until a password is set.

Login & Account Issues