Microsoft Account Errors

Fix Microsoft Account Page Keeps Refreshing When Changing Username

Muhammad Talha Oct 14, 2026 870 views

Question details

The user is trapped in an endless refresh loop on the Microsoft account page when trying to change their username or manage a subscription.

How to Fix the Microsoft Account Page Continuously Refreshing

Product: Microsoft Account
Device & OS: Windows
Scenario: Attempting to change account details, such as a username, or attempting to cancel an active Microsoft subscription via the web portal.
Observed behavior: The browser continuously reloads the account management page automatically, preventing the user from completing any actions. This persists across different browsers, devices, and networks.

Before you start

Before proceeding, ensure you have a stable internet connection and try accessing your Microsoft account using your browser's Incognito or InPrivate mode to rule out temporary cache or extension conflicts.

Solution 1Recommended

Set a Permanent Account Password

Users relying on one-time passwords often experience this authentication loop. Setting a permanent password is the most effective way to stabilize the account portal.

The continuous refreshing is frequently caused by a glitch in Microsoft's token authentication system when generating one-time login codes.

Access the Recovery Page

Open an InPrivate or Incognito browser window and navigate to the Microsoft account login page. Enter your email address and proceed.

Initiate Password Reset

Instead of requesting a one-time code to sign in, select the 'Forgot password' option and follow the on-screen prompts to verify your identity.

Create a New Password

Set up a strong, permanent password for your Microsoft account. Once saved, log into your account using this new password to break the refresh loop.

Success Tip: Many users report that establishing a permanent password immediately stops the page from reloading, allowing them to manage their subscriptions normally.

Solution 2

Clear Windows Credential Manager

Corrupted or outdated saved logins on your Windows device can force the browser into a continuous refresh loop during the authentication process.

Solution 3

Sign Out and Repair Microsoft Office

If the account refresh issue is tied to background syncing conflicts with local Office applications, performing a quick repair might resolve it.

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Switch to WPS Office for a Hassle-Free Experience

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Frequently Asked Questions

Why does the Microsoft account page continuously refresh?

This usually happens due to a glitch with one-time password authentication, corrupted browser cookies, or conflicting saved credentials stored in your Windows device.

Will clearing my browser cache fix the account page loop?

While clearing cookies and cache is a good first troubleshooting step, many users report it does not solve this specific issue. Setting a permanent password is often the most effective fix.

Can I manage my Microsoft subscriptions if the page won't load?

If the web portal is inaccessible due to the refresh loop, try resolving the loop first by setting a permanent password, or use the Get Help app in Windows to request a callback from Microsoft Support for cancellation assistance.

Login & Account Issues