How to Fix Microsoft Authenticator Two-Digit Codes Not Arriving

To fix Microsoft Authenticator two-digit codes not arriving, first identify the correct account, file, device, or service context. The steps below isolate the cause and apply a result you can verify.

Protect a Working Sign-In Method Before You Start

Start by confirming whether the symptom affects one file, one device, one account, or the service itself. That distinction determines whether the next action belongs in the desktop app, the web portal, or an administrator console.

Quick Authentication Recovery Path

First, check whether notifications are going to another device. Next, open Microsoft Authenticator on the old phone and see if an approval prompt appears when trying to sign in, and verify the final state before changing any backup or secondary account.

Why This Can Happen

• The wrong personal, work, school, billing, or administrator account is selected
• A license, permission, connection, file rule, or local setting does not match the requested action
• Cached credentials or an incomplete synchronization or activation state hides the current server status
• The Microsoft service or application requires a more specific control than a generic restart

How to Fix Microsoft Authenticator Two-Digit Codes Not Arriving

1. Check whether notifications are going to another device
2. Open Microsoft Authenticator on the old phone and see if an approval prompt appears when trying to sign in
3. Remove old devices from Authenticator
4. Use the instructions in the “How do I make sure notifications don't go to an old device?” section referenced in the FAQ to clean up old devices
5. Use a different verification method temporarily
6. Sign in to account security settings at (from a device where sign-in still works, or using another method like SMS/email)

After the final step, reopen the affected app, portal, file, or account page and confirm the exact status or behavior described in the title.

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WPS Office cannot directly change Microsoft-side account, billing, subscription, activation, tenant, OneDrive service, or SharePoint permission state. Those changes must be completed in the appropriate Microsoft portal.

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Test advanced macros, add-ins, external connections, sensitivity controls, and Microsoft-only cloud integrations on a copy before moving a critical workflow.

Practical Checks That Prevent a Repeat

• Record which account, app, and file owns the workflow
• Keep a verified backup before removing access, changing ownership, or replacing a local file
• Apply high-impact changes to one test item or user before expanding the scope
• Save confirmation numbers, dates, and screenshots of the final settings when they affect billing, security, or permissions

Frequently Asked Questions

Where should I start when I need to fix Microsoft Authenticator two-digit codes not arriving?

Check whether notifications are going to another device. Then open Microsoft Authenticator on the old phone and see if an approval prompt appears when trying to sign in.

Should I keep another sign-in method while I fix Microsoft Authenticator two-digit codes not arriving?

Open Microsoft Authenticator on the old phone and see if an approval prompt appears when trying to sign in. Before applying the change broadly, confirm the same condition in one representative account, file, cell, message, or device.

Why might fix Microsoft Authenticator two-digit codes not arriving still fail after the first change?

Remove old devices from Authenticator. Keep the original data or current account state until this test produces the expected result.

Which final check proves the steps to fix Microsoft Authenticator two-digit codes not arriving worked?

Sign in to account security settings at (from a device where sign-in still works, or using another method like SMS/email). Reopen the affected app, file, or portal and confirm that the result remains in place.