MFA & Verification Issues

Fix Microsoft Passkey Creation Issue on Android 14

Maira Mehtab Sep 22, 2026 869 views

Question details

A user is unable to access a work application because it requires creating a Microsoft passkey, but the process fails by incorrectly prompting for an Android 15 upgrade on an unsupported device.

Product: Microsoft Work Account / Authenticator
Device & OS: Android 14
Scenario: Attempting to log into an enterprise work application that mandates passkey authentication.
Observed behavior: The passkey creation process halts, stating that Android 15 is required, leaving the user blocked from accessing their work account on an Android 14 device.

Before you start

Before proceeding, ensure your Android device is updated to its latest available patch and that you have an active internet connection to authenticate alternative sign-in methods.

Solution 1Recommended

Use an Alternative Sign-In Method

Bypass the passkey restriction by utilizing other approved Multi-Factor Authentication (MFA) methods for your work account.

Since Android 14 may lack specific Credential Manager APIs required by your organization's passkey policies, using an alternative sign-in method is the quickest way to regain access. Most enterprise applications support fallback authentication methods.

Access sign-in options

On the login screen for your work application, look for and tap the 'Sign in another way', 'Other options', or 'I can't use my passkey' link.

Select an alternative method

Choose an available authentication option from the list, such as a traditional password, SMS verification code, or biometric authentication (if previously configured).

Complete authentication

Follow the on-screen prompts to enter your credentials or verify your identity to finish logging into the application.

Successful Login: Once logged in using an alternative method, your device may remember the authentication state, temporarily bypassing the need for a passkey on subsequent logins.

Solution 2

Contact Your Enterprise IT Administrator

Reach out to your organization's support team to request a policy exception or manual configuration for your Android 14 device.

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Frequently Asked Questions

Why does Microsoft Authenticator request Android 15 for a passkey?

Certain enterprise-level passkey features rely on advanced FIDO2 and Credential Manager APIs. Depending on your phone manufacturer's implementation, these specific security protocols might only be fully supported or certified starting with Android 15.

Can I use a physical security key instead of a phone passkey?

Yes, if your organization's IT policy allows it. You can use a FIDO2-compliant physical security key (such as a YubiKey) via USB-C or NFC to authenticate on your Android 14 device without needing to create a software passkey.

Will updating my work applications fix this passkey restriction?

While it is always recommended to keep your Authenticator and work apps updated, this specific error is typically tied to the underlying Android OS capabilities or enterprise Conditional Access policies, meaning an app update alone is unlikely to resolve it.

Login & Account Issues