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Fix Office 365 Identity Verification Error for Students
Question details
Students need a way to bypass or resolve the error stating that additional information is required to verify their identity when creating their accounts.
- Product
- Microsoft Office 365
- Device & OS
- not provided
- Scenario
- Signing up for an Office 365 Education or student account.
- Observed behavior
- The account setup process is interrupted by an error message prompting the user to provide additional information to verify their identity.
Ensure you have your official school email address, student ID, and the contact information for your school's IT department ready before attempting to resolve the issue.
Contact Your School's IT Administrator
Since student accounts are managed under a school organization's tenant, the IT administrator must resolve the security and identity verification policies.
Educational organizations use centralized administration for their Office 365 accounts. If the system flags your sign-up for additional identity verification, you cannot bypass this manually. Your school's IT department controls the Multi-Factor Authentication (MFA) and conditional access policies.
Check your university or school's official website for the IT Helpdesk or technical support contact information.
Send an email or submit a support ticket stating you are receiving the 'additional information is required to verify your identity' error during Office 365 sign-up.
Include your student ID and school email address in your request. Wait for the administrator to adjust your account's verification settings on their backend.
Contact Microsoft Support via Private Channels
If your school's IT administrator cannot resolve the issue, you may need to escalate the problem to Microsoft Support securely.
Skip the Verification Hassles with WPS Office
If you are stuck on the Office 365 identity verification screen but have urgent assignments due, WPS Office is a fantastic free alternative. It requires no complex organizational setup, allowing you to start writing and creating presentations immediately while offering a familiar interface.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install the Software: Run the downloaded installer and follow the quick on-screen instructions to set up the suite.
- 3. Start Creating: Open WPS Office and immediately begin working on your documents, spreadsheets, or presentations without dealing with complex account verifications.
Frequently Asked Questions
Why is Office 365 asking for additional identity verification?
Schools and organizations enforce strict security policies, such as Multi-Factor Authentication (MFA), to protect student data. This triggers a prompt requiring extra verification steps during account setup.
Can I share my verification details on support forums to get faster help?
No. Identity verification involves highly sensitive personal data. Always use private channels or official support portals to prevent data leaks and protect your privacy.
Does this identity verification error only affect students in Turkey?
No, this verification requirement can affect students globally. It depends entirely on the specific security settings and conditional access policies configured by the school's Office 365 tenant administrator.
Can I bypass the Office 365 verification step manually?
No, these security policies are managed at the organizational level by your school's IT department. Only an authorized administrator can adjust or reset your MFA and identity verification requirements.
