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Fix OneDrive Showing 100 GB Instead of Purchased 1 TB Storage
Question details
The user purchased a 1 TB OneDrive storage plan, but the Microsoft account still incorrectly displays a maximum capacity of only 100 GB.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Checking available cloud storage space after upgrading a Microsoft 365 or OneDrive subscription.
- Observed behavior
- The storage quota fails to update to 1 TB, remaining stuck at 100 GB despite a successful purchase.
Verify that you are signed in with the exact Microsoft account used to purchase the 1 TB plan, and have your purchase receipt or email confirmation ready.
Wait 24 Hours and Verify Active Subscriptions
Microsoft storage upgrades can take up to 24 hours to sync across servers. Verifying your account ensures the transaction was processed correctly.
In many cases, cloud storage entitlement is not updated instantaneously. Multiple billing accounts or aliases can also cause confusion regarding which account holds the active subscription.
Allow up to 24 hours from the time of purchase for the 1 TB storage to be applied to your OneDrive account.
Navigate to the Microsoft account portal online and sign in with the email address used for the purchase.
Go to the 'Services & subscriptions' section and verify that your 1 TB plan or Microsoft 365 subscription is listed as active.
Check the 'Payment & billing' section to ensure the payment was successfully processed and there are no duplicate plans billed at different prices.
Contact Microsoft Support for Verification
If the 24-hour window has passed and your subscription is active but storage is still 100 GB, direct intervention from Microsoft is required.
Switch to WPS Office for Reliable Cloud Storage and Compatibility
If you are tired of dealing with subscription errors and expensive cloud storage plans, WPS Office offers a powerful, lightweight, and free alternative to Microsoft Office. It features high compatibility with Microsoft formats and comes with reliable built-in cloud storage for seamless document management.
- 1. Download WPS Office: Visit the official WPS website and download the free office suite for your operating system.
- 2. Sign in for Cloud Access: Create a free account to instantly access your complimentary WPS Cloud storage space.
- 3. Edit and Save Seamlessly: Open your existing Microsoft Office files directly in WPS and save them to WPS Cloud securely.
Frequently Asked Questions
Why did my OneDrive storage drop to 100 GB?
This commonly occurs if a previous Microsoft 365 subscription expired or a recurring payment failed, causing your account to downgrade to the basic 100 GB standalone storage tier.
Can I get a refund if the 1 TB OneDrive storage never applies?
Yes, you can request a refund review through Microsoft Support. Make sure to contact them before purchasing a new plan to prevent duplicate charges or billing confusion.
How do I know which Microsoft account is linked to my purchase?
Check the email accounts where you received the purchase confirmation or receipt. You can also log into the Microsoft Account portal and navigate to the 'Order history' tab under 'Payment & billing' to verify which account holds the active subscription.
