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Fix Unexpected Monthly Subscription Charge After Free Trial
Question details
The user was immediately charged for a monthly subscription despite expecting a free trial period.
- Product
- WPS Office Subscription
- Device & OS
- not provided
- Scenario
- Attempting to sign up for a premium free trial to evaluate the software.
- Observed behavior
- An immediate billing charge was applied to the payment method because a monthly plan was selected instead of an annual plan.
Please have your account email and digital receipt ready from your payment provider to verify your subscription details.
Check Free Trial Eligibility and Track Your Refund
Verify your selected subscription plan to understand the charge, and learn how to monitor the progress of your requested refund.
Free trials are strictly promotional offers that are normally tied to annual subscription plans. If you accidentally selected a monthly plan during checkout, the system bypasses the trial phase and processes the payment immediately.
Ensure that you are selecting the annual subscription option when starting a free trial. Monthly plans do not include a free trial period.
If you have already canceled the subscription and requested a refund, please wait 5 to 7 business days for the funds to reflect on your original payment method.
Since refunds are handled directly by the app store (such as Apple App Store or Google Play) or your third-party payment provider, contact their respective customer support team if your refund is delayed beyond 7 days.
Enjoy Premium Features Risk-Free with WPS Office
Unlock advanced document editing capabilities with WPS Office Premium. Ensure you select the correct annual plan to enjoy your free trial and easily manage your subscription from our dedicated account center.
- 1. Install WPS Office: Download and install the latest version of WPS Office from the official website.
- 2. Sign in to your account: Open the application and log into your WPS account using your registered email.
- 3. Navigate to premium plans: Click on the 'Go Premium' or 'Upgrade' button to view available subscription options.
- 4. Select the annual plan: Choose the Annual Subscription plan to ensure you activate the free trial period before any billing occurs.
Frequently Asked Questions
Why didn't I get a free trial when subscribing?
The free trial is typically only available when you opt for the annual subscription plan. If a monthly subscription is selected, the trial period is skipped, and you are charged immediately.
How long does it take to receive my refund?
Once a refund request is approved, it generally takes 5 to 7 business days for the funds to be credited back to your original payment method.
Who do I contact if my refund hasn't arrived?
Refund policies and transactions are managed by the app store or payment platform (e.g., Apple, Google, PayPal) where the purchase was made. You will need to contact their support team for tracking delayed refunds.
