'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix WPS Membership Payment Deducted Twice but Not Activated
Question details
The user was charged multiple times for a subscription without the premium membership being activated.
- Product
- WPS Office
- Device & OS
- not provided
- Scenario
- Purchasing a premium membership or subscription upgrade.
- Observed behavior
- Two separate payments were deducted from the user's account, but the app still prompts the user to subscribe, and no activation or refund has occurred after 24 hours.
Ensure you have your transaction IDs, proof of payment (such as bank receipts or screenshots), and the exact email address used to log into your WPS account ready before contacting support.
Contact WPS Support with Payment Details
Reach out to the billing support team with your transaction proof to either activate your membership manually or refund the duplicate charges.
Do not attempt to make another payment while the previous transactions are pending or under investigation. This will help you avoid further duplicate charges.
Locate your transaction IDs and take clear screenshots of your bank statement or payment app showing the deducted amounts.
Note down the exact email address or third-party login method linked to your WPS Office account where you attempted the purchase.
Open WPS Office and navigate to the 'Help' or 'Feedback' section, or visit the official WPS Support website in your browser.
Provide your account email, payment dates, transaction IDs, and a request to the billing team to either activate the subscription or process a refund for the duplicate charges.
Seamlessly Manage Your WPS Office Premium Subscription
WPS Office provides a dedicated support team to quickly resolve billing discrepancies. Once your subscription is securely activated, you can enjoy all premium benefits across your devices.
- 1. Log In Securely: Open WPS Office and log in to your account using your registered email address.
- 2. Check Subscription Status: Navigate to the user center by clicking your profile picture to view your active subscriptions and expiration dates.
- 3. Access Built-in Support: Use the Help Center directly within the app to submit billing inquiries securely and track your support ticket.
Frequently Asked Questions
Why was I charged twice for my subscription?
Duplicate charges usually occur due to network timeouts or glitches during payment processing, causing the payment gateway to register multiple attempts even if the app shows a failed transaction.
How long does it take to get a refund for a failed subscription payment?
Once processed by our support team, refunds typically take 3 to 7 business days to reflect in your bank account, depending on your financial institution and the original payment method.
Is there a direct contact number for WPS billing support?
WPS Office primarily handles billing and subscription support through email tickets and the official Help Center to securely verify your account details and transaction IDs in writing.
Can I continue using WPS Office while waiting for my refund?
Yes, you can continue using the free version of WPS Office. Your documents remain intact, and premium features will unlock immediately once the subscription issue is resolved and activated.
