Getting Blank Screen While Creating Subscription to OneDrive in Power Bi Service

Getting Blank Screen While Creating Subscription to OneDrive in Power Bi Service can stop normal Microsoft 365 or Office work until you isolate the account, device, and exact error. Use the steps below in order and stay with official Microsoft recovery paths from the source guidance.

Where Users Get Stuck on Getting Blank Screen While Creating Subscription

Getting Blank Screen While Creating Subscription to OneDrive in Power Bi Service is the core issue affecting OneDrive. The issue occurs while attempting to create subscription of a PowerBI report to Onedrive.

Begin With This Check for Getting Blank Screen While Creating Subscription

Sign in to Microsoft Services & Subscriptions with the account used for the purchase.

Conditions That Lead to Getting Blank Screen While Creating Subscription

• The Microsoft account in use may not match the purchase, mailbox, or license owner.

• Cached credentials, device policy, or a stalled service check may block the expected action.

• A subscription, permission, or temporary service issue may interrupt the workflow.

Hands-On Resolution for Getting Blank Screen While Creating Subscription

When to use this: Follow these steps when the symptoms match and you can access the relevant Microsoft account or escalate through Microsoft Support.

1. Sign in to Microsoft Services & Subscriptions with the account used for the purchase.

2. Verify the subscription status, renewal date, payment method, assigned users, and included storage or apps.

3. Sign out of OneDrive, restart it, and sign back in to refresh the license entitlement.

4. If the purchase is missing or duplicated, contact Microsoft billing support with proof of purchase; do not share full payment-card details.

5. Sharing those results helps narrow down the scope of the issue and suggests that it may not be related to a local browser configuration.

6. Given that the issue persists after these troubleshooting steps, I would recommend contacting your Microsoft 365 administrator and asking them to open a support ticket with Microsoft.

7. Your admin can raise support ticket from Microsoft 365 Admin Center>Support>Help & Support.

8. For reference: Get support | Microsoft Docs

9. The subscription workflow relies on communication between Power BI Service and OneDrive, and further investigation may require access to backend diagnostics and service logs that are not available to end users or community members. Microsoft Support can review the affected service components, examine tenant-side diagnostics, and determine whether there is an authentication, integration, or service-related issue preventing the OneDrive selection page from loading correctly.

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Why this helps: The sequence separates identity, permission, and local-client issues before broader reinstall work.

If it still fails: Save the exact error text, account email, and screenshots for Microsoft Support.

Lean on WPS Office Until Getting Blank Screen While Creating Subscription Clears

WPS Office cannot fix Microsoft account sign-in, Authenticator, billing, activation entitlement, OneDrive ownership, or admin locks. Those stay on the Microsoft side.

While that recovery continues, WPS Office can keep local editing moving:

1. Download and install WPS Office.

2. Open Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a local working copy until Microsoft access returns.

4. Move or sync files back through your normal workflow afterward.

If you need a practical local workspace in the meantime, try WPS Office.

Keep Getting Blank Screen While Creating Subscription From Coming Back

• Keep a backup verification method on important Microsoft accounts.

• Record which account owns each purchase, mailbox, and device license.

• Sign out of unused Microsoft profiles on shared PCs and update Office regularly.

• Back up critical files before repair, reset, or reinstall actions.

Reader Questions About Getting Blank Screen While Creating Subscription

Can WPS Office solve the Microsoft-side failure? No. It helps you keep editing compatible files locally while Microsoft account or service issues are handled in Microsoft tools.

Should I reinstall Office immediately? Usually not. Confirm the account, subscription, and exact error first unless Microsoft guidance for your case requires a reinstall.

What should I send to Microsoft Support? The affected account email, device type, exact error text, and screenshots of the failure.