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How to Cancel Microsoft 365 Basic and Keep Personal Storage
Question details
The user needs to cancel a Microsoft 365 Basic subscription without affecting the 1 TB OneDrive storage and files associated with their Microsoft 365 Personal subscription.
- Product
- Microsoft 365
- Device & OS
- PC and Android
- Scenario
- Consolidating Microsoft 365 subscriptions or switching devices while ensuring cloud files are saved to the correct account.
- Observed behavior
- The user's mobile device OneDrive app still displays a 5 GB storage limit and fails to sync photos because it is still connected to the older Basic account instead of the new Personal account.
Before canceling any services, verify the exact email addresses associated with your Microsoft 365 Basic and Microsoft 365 Personal subscriptions to ensure you are managing the correct accounts.
Verify Account Details and Cancel Microsoft 365 Basic
Check which Microsoft account holds your Personal subscription, link your devices to that account, and then safely cancel the Basic subscription on the secondary account.
Microsoft 365 Basic and Personal subscriptions are often linked to different email addresses. Canceling the Basic subscription will not affect your Personal subscription's 1 TB storage, provided your devices are properly signed into the Personal account.
Navigate to the Microsoft account website and sign in. Click on 'Services & subscriptions' from the top menu to see which subscription (Basic or Personal) is active on that specific email address.
Open the OneDrive app on your phone. Tap your profile icon, go to Settings, and check the signed-in email address. If it shows the 5 GB limit, you are logged into the Basic account.
In the OneDrive app settings, tap your account and select 'Sign out'. Tap 'Sign in' and enter the email address associated with your 1 TB Microsoft 365 Personal subscription.
Sign into the Microsoft account linked to the Basic subscription on your web browser. Go to 'Services & subscriptions', click 'Manage' next to Microsoft 365 Basic, and select 'Cancel subscription'.
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- 1. Download WPS Office: Visit the official WPS website and click the 'Download WPS Office Free' button for your device.
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Frequently Asked Questions
Why does OneDrive on my phone still show a 5 GB limit after buying Microsoft 365 Personal?
Your phone is likely still signed into the Microsoft account associated with a free or Basic subscription. You need to open the OneDrive app settings, sign out, and sign back in using the email linked to your new Personal subscription.
Will buying a new PC with Microsoft 365 Personal automatically cancel my Basic subscription?
No. Subscriptions attached to different Microsoft accounts do not automatically cancel each other. You must manually sign into the account holding the Basic subscription and cancel it from the 'Services & subscriptions' page.
What happens to my photos if I cancel Microsoft 365 Basic?
Once canceled, the account reverts to the free 5 GB limit. If your stored photos exceed 5 GB, your files become read-only and will stop syncing. You should download or transfer these photos to your Microsoft 365 Personal account before the Basic plan expires.
