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How to Check Microsoft Authenticator Versions for All Users
Question details
The user is looking for a way to view a complete inventory of the Microsoft Authenticator app versions installed across all users' mobile devices.
- Product
- Microsoft Entra ID / Azure Portal
- Device & OS
- not provided
- Scenario
- An administrator wants to audit or verify the Authenticator app versions used by their organization's users for security and compliance.
- Observed behavior
- Microsoft Entra ID and the Azure portal do not provide administrators with a centralized inventory of the Authenticator app versions installed on unmanaged user devices.
Ensure you have the necessary Privileged Role Administrator or Global Administrator permissions in your Azure environment before reviewing user authentication methods or submitting support requests.
Instruct Users to Manually Check and Update the App
Because Azure does not natively track the client app version across all unmanaged devices, the most effective approach is to have users manually verify and update their apps.
The Microsoft Authenticator app is installed and maintained directly on each user's personal or company mobile device. By default, administrators do not have the permissions or resources to remotely view which app version is installed unless the devices are fully managed by an MDM solution like Intune.
Instruct your users to open the Apple App Store on iOS devices or the Google Play Store on Android devices.
Have users search for 'Microsoft Authenticator' in the store's search bar to locate the official application.
If an 'Update' button is visible, ask the user to tap it to install the latest security patches. Alternatively, users can open the app, tap the menu icon, and go to 'Help' or 'About' to view their current version number.
Create a Support Request in the Azure Portal
If you require further administrative assistance, clarification on MFA policies, or want to submit feedback regarding this feature limitation, you can contact Microsoft Support directly.
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Frequently Asked Questions
Can I force users to update the Microsoft Authenticator app via Azure?
No, the Azure Portal and Microsoft Entra ID do not have built-in capabilities to force app updates on unmanaged personal devices. To force updates, the devices must be managed using a Mobile Device Management (MDM) solution like Microsoft Intune.
Where can administrators get community help with Azure MFA issues?
Administrators can visit the official Microsoft Learn forums. Specifically, you can use the Microsoft Authenticator forum or the Azure Active Directory (Entra ID) tag to ask questions and share insights with other IT professionals.
Does Microsoft Intune show the Authenticator app version?
Yes, if the mobile devices are fully enrolled and managed under Microsoft Intune, administrators can navigate to the Discovered Apps section in the Intune admin center to view the versions of the apps installed on those specific managed devices.
