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How to Find a Missing Microsoft Azure Certification in Microsoft Learn
Question details
The user passed a Microsoft Azure certification exam and earned a badge on Credly, but the credential does not appear in their Microsoft Learn profile.
- Product
- Microsoft Learn
- Device & OS
- not provided
- Scenario
- Attempting to view or link an earned Azure certification (like AZ-900) to a Microsoft Learn account.
- Observed behavior
- The certification is missing from the Microsoft Learn profile due to account matching, profile syncing delays, or certification linking issues.
Ensure you are logging into Microsoft Learn with the exact same personal Microsoft account you used to register for your Azure exam, and have your MCID (Microsoft Certification ID) ready for verification.
Contact Microsoft Certification Support
Reach out to the dedicated Microsoft Certification support forum to have a moderator manually merge or link your certification profiles.
If your exam records and Microsoft Learn profile fail to sync automatically, the most effective solution is to have a Microsoft support moderator manually link the accounts on the backend.
Navigate to the official Microsoft Certification support forum at https://trainingsupport.microsoft.com/en-us/mcp/forum.
Log in with your Microsoft account and click on 'Ask a question' to create a new thread regarding your missing certification.
Explain that you passed the exam (e.g., AZ-900) and it is visible in Credly, but missing from Microsoft Learn. Mention your exam registration details and proof of completion without sharing private information.
A Microsoft moderator will reply to your thread and initiate a Private Message. Reply to the private message with your MCID, email address, and other sensitive account details to resolve the issue.
Verify Certification Profile Linking in Microsoft Learn
Check if your certification profile is properly connected to your Microsoft Learn account.
Organize Your Certification Study Materials with WPS Office
While you wait for Microsoft support to restore your certification profile, use WPS Office to efficiently manage your Azure study guides, exam preparation notes, and PDFs. WPS Office is a completely free, lightweight alternative to Microsoft Office.
- 1. Download and Install: Visit the official WPS website to download and install the free WPS Office suite on your device.
- 2. Open Your Study Materials: Launch WPS Office and easily open your existing Microsoft Office documents or PDF certification study guides.
- 3. Edit and Organize: Utilize the built-in rich text editing and PDF annotation tools to track your learning progress and prepare for your next exam.
Frequently Asked Questions
Why is my Azure certification showing on Credly but not on Microsoft Learn?
This usually happens when the Microsoft account used to take the exam (your Certification profile) differs from the account used to log into Microsoft Learn, or if the two profiles haven't been successfully linked in your Learn account settings.
How long does it take for a new Microsoft certification to appear in Learn?
It typically takes up to 48 hours for a newly earned Microsoft Azure certification to automatically reflect in your Microsoft Learn profile after passing the exam.
Can I merge two different Microsoft Learn profiles?
Yes, you can merge up to five work or school accounts and one personal account into a single Microsoft Learn profile by navigating to your account settings and selecting 'Add account'.
What is an MCID and where do I find it?
Your Microsoft Certification ID (MCID) is a unique identifier for your certification profile. You can usually find it on your official score report email from the testing provider or within your Microsoft Certification dashboard once your account is linked.
