License & Subscription Issues

How to Fix Microsoft 365 Charging Monthly and Annually

Kushani Nimanthika Oct 14, 2026 869 views

Question details

The user is seeking to verify if it is normal to be billed both a $9.99 monthly fee and a $99.99 annual fee for Microsoft 365 and how to resolve the duplicate charges.

How to Fix Microsoft 365 Charging Monthly and Annually

Product: Microsoft 365
Device & OS: not provided
Scenario: Reviewing credit card or bank statements and noticing two separate, overlapping recurring charges for Microsoft 365 services.
Observed behavior: The user is being charged for both an annual subscription and a monthly subscription simultaneously, indicating duplicate plans or multiple accounts being billed.

Before you start

Gather your recent bank or credit card statements and the login credentials for all Microsoft accounts that you or your family members might use to purchase software.

Solution 1Recommended

Review and Manage Your Microsoft Account Subscriptions

Check your Microsoft account dashboard to see if you have accidentally signed up for multiple plans on the same account.

Typically, a Microsoft 365 Personal or Family account should only have one active billing cycle—either monthly or annually. If you see both, it is highly likely that an extra subscription was purchased in error.

Log in to your Microsoft Account

Go to account.microsoft.com and sign in with the email address associated with your Microsoft 365 subscription.

Navigate to Services & Subscriptions

Click on 'Services & subscriptions' in the top navigation menu to view a list of all active plans tied to your account.

Check for Duplicate Plans

Look for both a Microsoft 365 annual plan ($99.99) and a separate monthly plan ($9.99). If both exist side-by-side, you have duplicate subscriptions.

Cancel the Unwanted Plan

Click 'Manage' next to the monthly or annual plan you no longer need, then select 'Cancel subscription' and follow the prompts to stop future billing.

Review and Manage Your Microsoft Account Subscriptions

Multiple Accounts: If you only see one subscription on your dashboard but are being charged twice on your bank statement, the second charge is likely tied to a different Microsoft account, such as a work email or a family member's account.

Solution 2

Contact Microsoft Support for a Refund

If you have been accidentally double-billed across multiple accounts or due to a system error, you will need to reach out directly to Microsoft Support.

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Frequently Asked Questions

Is it normal to have both a monthly and annual Microsoft 365 charge?

No, it is not normal. Typically, you should only have one active billing cycle (either $9.99 per month or $99.99 per year). Seeing both usually indicates that a duplicate subscription was accidentally purchased on the same account, or subscriptions exist across two different accounts.

Will Microsoft refund me if I was double-charged?

Yes, Microsoft often provides prorated refunds for duplicate or accidental subscription purchases if you contact their billing support team promptly and can demonstrate the double billing situation.

How do I find out which Microsoft account is causing the second charge?

You can use the billing investigation tool on the Microsoft Support website. You will need to enter the exact charge amount, the date of the charge, and your credit card details to trace which email address is associated with the purchase.

Login & Account Issues