Sign-in & Login Problems

How to Fix OneDrive Sign-in Issues on HP EliteBook

Maira Mehtab Sep 22, 2026 869 views

Question details

The user is unable to sign in to the OneDrive desktop application on an HP EliteBook 840 G6.

Product: Microsoft OneDrive
Device & OS: HP EliteBook 840 G6
Scenario: Attempting to log into the OneDrive desktop client to sync files.
Observed behavior: The sign-in process fails, preventing access to synced files and cloud storage from the desktop.

Before you start

Ensure your HP EliteBook is connected to a stable internet network and have your Microsoft account credentials ready before beginning the troubleshooting steps.

Solution 1Recommended

Verify OneDrive Web Access

Checking if you can log in to the web version helps determine whether the issue is with your account credentials or the desktop client itself.

By accessing OneDrive through a web browser, you bypass local application configurations. This isolates the problem, confirming if your Microsoft account is active and accessible.

Open a Web Browser

Launch your preferred web browser on the HP EliteBook.

Navigate to OneDrive Online

Go to the official OneDrive website at https://onedrive.live.com/.

Sign In

Enter your Microsoft account email and password. If the sign-in succeeds, the issue lies with your desktop client or local network settings. If it fails, verify your account credentials or reset your password.

Solution 2

Check Network and Desktop Client Settings

If web access works, your local network environment, VPN, or application settings might be blocking the desktop app.

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Frequently Asked Questions

Why does OneDrive work on the web but not on my HP EliteBook desktop?

This usually indicates an issue with the local OneDrive application, network firewall settings blocking the app, or corrupted cached credentials on your Windows device.

How do I reset the OneDrive desktop app on Windows?

Press the Windows key + R to open the Run dialog, paste '%localappdata%\Microsoft\OneDrive\onedrive.exe /reset', and press Enter. The OneDrive icon will disappear and reappear, completely resetting its local configuration.

What should I do if I forgot my OneDrive account password?

Go to the Microsoft account recovery page (account.live.com/password/reset), enter your email address, and follow the on-screen prompts to verify your identity and create a new password.

Can a VPN interfere with my OneDrive sign-in?

Yes, certain VPNs or proxy servers can block the specific network ports or IP ranges that OneDrive uses to authenticate. Disconnecting the VPN temporarily can help determine if it is the cause of the login failure.

Login & Account Issues