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How to Fix OneNote Feed Keeps Signing Out Issue
Question details
The user needs to resolve a persistent issue where the OneNote Feed repeatedly terminates the session and signs out.
- Product
- Microsoft OneNote Desktop
- Device & OS
- Windows 10, Windows 11
- Scenario
- Accessing the OneNote Feed feature within the desktop application to view synced notes.
- Observed behavior
- The Feed component repeatedly reports that the session has ended and signs out the user, even while the main application maintains its active login state.
Verify that your computer has a stable internet connection and ensure your Windows account credentials match the Microsoft account used for OneNote.
Clear Cache and Re-authenticate OneNote
Resetting the authentication tokens and clearing temporary cached files can resolve persistent sign-out loops in the Feed component.
The OneNote Feed uses background authentication tokens that can sometimes expire or become corrupted independently of the main application. Clearing the local cache forces OneNote to generate fresh tokens.
Open OneNote Desktop, click on your profile picture or account name in the top right corner, and select 'Sign out' to completely remove your active session.
Press the Windows Key + R to open the Run dialog, type '%localappdata%\Microsoft\OneNote\' and press Enter to open the OneNote app data folder.
Open the folder corresponding to your version number (e.g., '16.0'), locate the 'cache' folder, and delete all the files inside it.
Relaunch the OneNote application and enter your Microsoft account credentials to sign back in and refresh the Feed connection.
Update Microsoft OneNote to the Latest Version
Installing the latest updates ensures you have the most recent bug patches affecting the Feed authentication component.
Repair the Office Installation
If updating and clearing the cache fails, running the built-in repair tool can fix corrupted application files causing the Feed to disconnect.
Try WPS Office for Seamless and Stable Document Management
If persistent sync and login issues in Microsoft Office disrupt your workflow, consider switching to WPS Office. It provides a lightweight, highly compatible, and free alternative to Word, Excel, and PowerPoint without complex sync errors.
- 1. Download the installer: Visit the official WPS Office website and click the free download button to get the latest version.
- 2. Install WPS Office: Run the downloaded executable file and follow the simple on-screen instructions to complete the installation.
- 3. Open existing files: Launch WPS Office and directly open your existing Microsoft Office documents, spreadsheets, and presentations.
Frequently Asked Questions
Why does only the OneNote Feed sign out, but not the main app?
The OneNote Feed relies on separate authentication tokens and background services to synchronize with external services like Sticky Notes. If these specific tokens expire or encounter a network disruption, the Feed disconnects while the main app remains active.
Will clearing the OneNote cache delete my unsynced notes?
Yes, clearing the local cache deletes temporary files and can result in the loss of unsynced data. Always ensure your recent notes are synced to OneDrive or copied to another location before clearing cache folders.
Can firewall or antivirus software cause the Feed session to end?
Yes, overly strict firewall configurations or third-party antivirus network shields can block the background processes the OneNote Feed uses to maintain its live connection, leading to repeated session terminations.
