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How to Fix Parental Consent Required on an Adult Microsoft Account
Question details
The user is being prompted to provide parental consent to make purchases or access services, despite the account holder now being of legal adult age.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- Trying to use Microsoft 365, purchase software, or manage account settings on an account that was originally created when the user was a minor.
- Observed behavior
- Microsoft 365 still enforces outdated family safety restrictions and requests parental consent, even after the user's birthdate indicates they are an adult.
Ensure you know the login credentials of the parent or organizer account that originally set up the family safety restrictions, as logging into it is the easiest way to resolve this issue.
Sign In with the Parent Account to Update Permissions
The fastest way to remove parental restrictions is to log into the family organizer's account and grant the necessary permissions or remove the adult account from the family group.
Even if your account's birth date reflects that you are an adult, accounts created as child accounts remain tied to their original Microsoft Family group until manually altered by the organizer.
Navigate to the Microsoft Family Safety website (family.microsoft.com) and sign in using the parent or organizer's Microsoft account credentials.
Scroll through the list of family members on the dashboard and click on the profile of the account that is receiving the parental consent error.
Click on 'Spending' to grant permission to make purchases, or click the three dots next to the profile and select 'Remove from family group' to completely unbind the account from parental controls.
Sign out of the parent account, log back into your own Microsoft account, and attempt the action that previously triggered the parental consent prompt.
Contact Microsoft Support for Manual Age Verification
If you do not have access to the parent account, you will need to contact Microsoft Support to manually verify your age and remove the restrictions.
Create a New Microsoft Account
If the parent account is lost and Microsoft Support cannot process your age verification, creating a brand new account is the ultimate workaround.
Avoid Microsoft Account Hassles with WPS Office
If Microsoft account restrictions and parental consent errors are preventing you from accessing your work, consider switching to WPS Office. It is a powerful, free alternative that lets you edit documents locally without dealing with complex family safety barriers.
- 1. Download the software: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Install WPS Office: Run the lightweight installer and follow the on-screen prompts to complete the setup in seconds.
- 3. Open existing files: Launch WPS Office and open your existing Microsoft Office documents directly to continue working without account restrictions.
Frequently Asked Questions
Why does my Microsoft account still think I am a child after I turn 18?
Accounts created as child accounts are placed into a Microsoft Family group. Simply turning 18 or changing the birthdate on your profile does not automatically unbind your account from the family group's parental controls. The family organizer must manually remove you, or you must verify your age with support.
Can I just change my birthdate in my Microsoft profile to fix this?
No. While you can update the birthdate on your profile, the parental consent restrictions are enforced at the Family Group level. If the account is already bound as a child account, changing the birthdate will not bypass the parental consent prompt.
How do I find out who the family organizer is for my account?
Sign in to family.microsoft.com using your Microsoft account. You will see a list of the members in your family group. The person labeled as the 'Organizer' is the one who holds the parent account privileges required to change your settings.
Will I lose my Microsoft 365 subscription if I create a new account?
Yes, Microsoft 365 subscriptions, digital purchases, and Xbox game progress are permanently tied to the specific Microsoft account that made them. If you create a new account to bypass the parental restrictions, you will not have access to your previous purchases.
