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How to Change or Remove the Family Organizer in Microsoft Family Safety
Question details
The user is attempting to change or remove a family organizer within a Microsoft Family group but is unable to do so due to associated parental consent restrictions.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- Trying to leave a Microsoft family group or downgrade an organizer's role to a standard member.
- Observed behavior
- The system blocks the removal or role change of the family organizer because parental consent is still active and linked to the account.
Ensure you have the login credentials for the Microsoft account currently acting as the family organizer, as you will need to access the parental consent management page before making any role changes.
Remove Parental Consent to Allow Role Changes
To successfully change or remove a family organizer, you must first revoke any active parental consent linked to child accounts in your family group.
Microsoft Family Safety requires active parental consent to be managed by a designated adult organizer. Because of this security measure, you cannot leave the family group or downgrade your role to a standard member until you have cleared these consent requirements.
Open your web browser and navigate to account.live.com/mykids.aspx. Log in using the Microsoft account of the current family organizer.
Locate the child accounts associated with your profile and follow the on-screen prompts to remove or revoke the parental consent for each one.
Navigate back to the main Microsoft Family Safety portal at family.microsoft.com.
Select your organizer profile card, click the options menu, and choose to either leave the family group or modify the organizer's role.
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Frequently Asked Questions
Why is the option to leave the Microsoft family group grayed out?
The option to leave the family group is disabled if your organizer account is still providing parental consent for a child account. You must revoke this consent at account.live.com/mykids.aspx before the system will allow you to leave.
Do I need to remove child accounts before leaving the family group?
You do not necessarily have to remove the child accounts from the family group, but you must remove your specific parental consent. If you are the only organizer, another adult may need to be added to provide consent.
How do I downgrade a family organizer to a regular member?
To change an organizer to a member, first remove their parental consent from the consent management page. Once the consent is cleared, another organizer in the family group can adjust their role from the Family Safety dashboard.
