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How to Fix Project Web App Error When Creating a New Project
Question details
The user is unable to create a new project in the Project Web App due to a system error.
- Product
- Microsoft Project Web App
- Device & OS
- not provided
- Scenario
- Attempting to create and initialize a new project within the Project Web App environment.
- Observed behavior
- The system interrupts the process and displays the message 'We ran into an issue while creating this project.'
Ensure you have your Microsoft 365 login credentials handy and know who your organization's Microsoft 365 administrator is in case you need elevated permissions to resolve the issue.
Verify Your Project Subscription and License
Ensure your Microsoft 365 account has the correct Project Plan 3 or equivalent license actively assigned.
Project Web App requires specific subscription tiers to allow project creation. If your license has expired, was unassigned, or is at a lower tier (like Project Plan 1), the system will block creation attempts.
Open your web browser and navigate to the Microsoft 365 account subscription page at portal.office.com/account.
Log in using your organizational Microsoft 365 credentials.
Navigate to the 'Subscriptions' section and verify that a valid Project Plan (such as Project Plan 3) is listed and currently active on your account.
Check and Grant Project Web App Permissions
Confirm you have the necessary owner or administrator privileges to create projects in the Project Web App.
Recreate the Work Calendar
Fix corrupted or misconfigured calendar settings that are blocking the project scheduling engine.
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Frequently Asked Questions
Why does Project Web App say 'We ran into an issue while creating this project'?
This error typically occurs due to an incorrectly assigned Project Plan license, insufficient permissions in the Project Web App, or a misconfigured default work calendar.
How do I know if I have the right Microsoft Project license?
You can verify your active licenses by logging into portal.office.com/account and checking the 'Subscriptions' section to see if a valid Project Plan (like Project Plan 3) is assigned to you.
Who can change my Project Web App permissions?
Only a designated Project administrator or your organization's Microsoft 365 IT administrator can modify groups and grant you the necessary project creation permissions.
Can a calendar issue really prevent me from creating a project?
Yes. If the default work calendar in Project for the Web is missing or improperly configured, the system fails to calculate initial task schedules, resulting in a total project creation failure.
