How to Fix Project Online Errors When Creating a New Project
Question details
Users experience creation errors, expired sessions, or missing PWA access when attempting to create a new project in Project Online.

- Product
- Project Online
- Device & OS
- not provided
- Scenario
- Creating a new project in Project Online
- Observed behavior
- The system blocks the creation process, displaying errors or expired session notifications due to insufficient Project Web App permissions or missing security assignments.
Ensure you can contact your Project Web App (PWA) site administrator, as resolving these access errors requires administrative privileges to modify server permission settings.
Configure Project Web App (PWA) Permissions via Administrator
Ask your PWA administrator to verify your permission mode and assign the necessary resource and global permissions to allow project creation.
Project Online creation errors typically occur when the PWA site uses Project Permission Mode and your specific user account lacks the authority to create projects.
Your site administrator must manually associate your account with a resource and assign the appropriate security-category permissions.
Have the administrator log into the Project Web App site, click the gear icon in the top right corner, and select 'PWA Settings'.
Under the 'Additional Server Settings' section, navigate to 'Permission Management' to verify if Project Permission Mode is enabled.
If Project Permission Mode is active, the administrator needs to associate your user account with a valid resource in the system.
Assign appropriate security-category permissions, such as 'My Projects', and explicitly grant the required global permissions to allow project creation.
Log out and log back into the PWA site. Attempt to create the new project again to confirm the permission errors are resolved.

Use WPS Office for Simple Project Tracking
If you find Microsoft Project Online too complex or frequently encounter permission barriers, WPS Office offers a free, lightweight, and easy-to-use alternative. You can easily manage project timelines, tasks, and resources using built-in spreadsheet templates without needing a server administrator.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install the Software: Run the downloaded installer and follow the straightforward on-screen instructions to set up the suite.
- 3. Explore Project Templates: Open WPS Spreadsheet, navigate to the template library, and search for 'Project' to find ready-to-use management trackers.

Frequently Asked Questions
Why do I get an 'expired session' error when creating a project?
This error often occurs if your account lacks the necessary Project Web App (PWA) permissions, or if your login session has genuinely timed out. Contact your administrator to verify your global permissions and ensure your account is properly configured.
What is Project Permission Mode in Project Online?
Project Permission Mode is a specific security model in Project Online that allows administrators to finely control access. It requires users to be assigned to specific security categories and granted distinct global permissions to perform tasks like creating new projects.
Can I change PWA settings without administrator access?
No, modifying Permission Management and Additional Server Settings in the Project Web App requires high-level site administrator privileges. Regular users cannot bypass these security settings.




