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How to Fix Unable to Restore Acrobat Reader Mobile Subscription
Question details
The user is unable to restore a valid and active Acrobat Reader Mobile subscription purchase on their mobile device.
- Product
- Acrobat Reader Mobile
- Device & OS
- iOS
- Scenario
- Attempting to restore a previously purchased subscription within the Acrobat Reader Mobile application.
- Observed behavior
- The application fails to restore the subscription, often caused by a mismatch between the Apple ID logged into the device settings and the account used for the original purchase.
Make sure you know the exact Apple ID, including any 'Hide My Email' masked email addresses, that was originally used to purchase the subscription.
Verify and Match Your Apple ID
Check that your device's signed-in Apple ID perfectly matches the account used to purchase the Acrobat Reader Mobile subscription.
Subscription restoration issues primarily occur due to a profile mismatch. If you are signed in with a masked Apple ID on your device, but the subscription was purchased using your direct email address (or vice versa), the app will not recognize the active purchase.
Open your device 'Settings' app and tap on your Profile Name at the very top of the screen to view the Apple ID currently signed in.
Open the Acrobat Reader Mobile app, navigate to your profile settings, and check which account or email address is actively signed in.
Verify that the Apple ID from your device settings matches the account used in Acrobat Reader Mobile. If they differ, sign out and sign back in using the correct purchasing Apple ID.
Once the correct Apple ID is signed in, return to the Acrobat Reader Mobile subscription page and tap the 'Restore Purchases' button.
Contact Apple Support to Associate the Subscription
If matching the Apple ID does not solve the problem, contact Apple Support to manually verify your subscription status.
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- 1. Download WPS Office: Get WPS Office from your device's App Store for free.
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Frequently Asked Questions
Why won't my Acrobat Reader subscription restore even though I know it is active?
This usually happens due to a profile mismatch. The Apple ID currently signed into your device settings is likely different from the Apple ID (or masked Apple ID) originally used to purchase the subscription.
What is a masked Apple ID and how does it affect my subscription?
A masked Apple ID is an anonymous email alias created when using Apple's 'Hide My Email' or 'Sign in with Apple' features. If you purchased your subscription using a masked ID, you must be signed into that exact alias to successfully restore your purchase.
How can I check if my Acrobat Reader subscription is still active on my iPhone?
Open your device 'Settings', tap your profile name at the top, and select 'Subscriptions'. You will see a list of all your active and expired subscriptions, including Acrobat Reader Mobile.
