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How to Increase OneDrive Plan 2 Storage from 5 TB to 25 TB
Question details
The user needs to upgrade their OneDrive Plan 2 cloud storage capacity from the initial 5 TB limit to the maximum 25 TB limit.
- Product
- Microsoft OneDrive Plan 2
- Device & OS
- not provided
- Scenario
- Expanding enterprise cloud storage capacity because the initial 5 TB quota is nearly exhausted.
- Observed behavior
- The OneDrive account is over 90% full, but the storage limit has not automatically expanded, and the user cannot manually increase the limit to 25 TB.
Verify that your organization has at least 5 users on qualifying plans and that you have administrator privileges in the Microsoft 365 Admin Center, as standard users cannot modify these limits.
Request a Storage Increase via Microsoft 365 Admin Center
Use this primary method to run the official Microsoft diagnostic tool and authorize the storage upgrade for eligible accounts.
Microsoft requires a manual diagnostic check through the Admin Center once a qualifying user reaches 90% capacity of their initial 5 TB allocation before the 25 TB limit is unlocked.
Go to the Microsoft 365 admin center (admin.microsoft.com) and log in using an account with Global Administrator or SharePoint Administrator privileges.
Navigate to the lower-right corner or the Support section, click on 'Help & support', and type 'OneDrive Storage Limit' in the search bar. Click 'Run Tests' to launch the diagnostic tool.
Enter the User Principal Name (UPN) or email address of the account that is 90% full. Once the system confirms eligibility, follow the prompt to apply the new 25 TB limit to the user.
Follow Up on an Existing Support Ticket
Use this solution if you have already requested an upgrade through the admin center but the capacity remains stuck at 5 TB.
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If managing strict enterprise subscription limits is becoming a hassle, consider trying WPS Office. It provides a free, highly compatible alternative for creating, editing, and managing your documents, spreadsheets, and presentations without heavy subscription fees.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your Windows, Mac, or Linux operating system.
- 2. Connect Your Cloud Drive: Open WPS Office, navigate to the 'Open' tab, select 'Add Cloud Storage', and log in to your existing OneDrive or third-party cloud accounts to access your files seamlessly.
Frequently Asked Questions
What are the requirements to unlock 25 TB of OneDrive storage?
To qualify for 25 TB, your organization must have at least 5 users subscribed to a qualifying Microsoft 365 or OneDrive Plan 2 tier. Additionally, the specific user requesting the increase must have already filled their baseline 5 TB allocation to at least 90%.
Can standard users increase their own OneDrive storage limit?
No. Only an administrator with Global or SharePoint admin roles can access the Help & Support section to run the required diagnostic and request a storage limit increase on behalf of a user.
What happens if a user needs more than 25 TB of storage space?
25 TB is the absolute maximum storage limit per individual user on OneDrive. If your organization requires more storage for files, Microsoft recommends provisioning SharePoint team sites, which allow you to pool and share storage at the organizational level.
