Password & Account Recovery

How to Recover Office Subscription on an Asus Laptop

John Wilson Sep 25, 2026 870 views

Question details

The user is unable to access their Microsoft account associated with a newly purchased Asus laptop and needs to recover their pre-installed Office subscription and files.

How to Recover Your Office Subscription on an Asus Laptop

Product: Microsoft Office
Device & OS: Asus Laptop
Scenario: A user purchased an Asus laptop with pre-installed Office but became locked out of the Microsoft account used during the initial setup and activation.
Observed behavior: The user cannot access their Microsoft Office applications, view their subscription details, or access files saved to their associated OneDrive account.

Before you start

Gather your Asus laptop's serial number, any alternate email addresses or phone numbers you may have used, and the original purchase receipt before attempting account recovery.

Solution 1Recommended

Locate the Subscription in Your Microsoft Account

If you can still sign in using an alternative verification method or a simple password reset, check your account's subscription page to restore access to Office.

Often, users have secondary emails or phone numbers linked to their Microsoft accounts that allow for a quick password reset. Once logged in, the subscription can be easily verified.

Reset Password and Sign In

Go to the Microsoft account login page, click 'Forgot password?', and follow the prompts to receive a security code via your alternate email or phone number.

Navigate to Services & Subscriptions

Once logged into your Microsoft account dashboard, click on the 'Services & subscriptions' tab in the top navigation menu.

Verify and Install Office

Locate the Office product included with your Asus laptop in the list. Click 'Manage' or 'Install' to download and activate the software on your device.

Locate the Subscription in Your Microsoft Account

Account Located: Once your subscription is verified under 'Services & subscriptions', launching Word or Excel on your laptop should automatically restore access.

Solution 2

Submit a Microsoft Account Recovery Form

If you are completely locked out of your account and lack access to alternate verification methods, you must use Microsoft's official recovery form.

Solution 3

Verify the Included Office License with Asus

If you are unsure which Office version was included or need proof of your license, contacting Asus support can help clarify what was bundled with your device.

Free Microsoft Office alternative

Try WPS Office: A Free and Hassle-Free Alternative

If you are unable to recover your Microsoft account and need to open, edit, or create documents immediately, WPS Office is a lightweight, free alternative that requires no complex subscription activations.

Fully compatible with Microsoft Office formats like .docx, .xlsx, and .pptx.No complex account recovery required to start working immediately.Lightweight design that runs smoothly on all Asus laptops.Familiar user interface for a seamless transition from Microsoft Office.

microsoft office alternative - wps office

Frequently Asked Questions

Does my Asus laptop come with a lifetime Office license?

It depends on the specific laptop model. Some Asus devices come with a 1-year Microsoft 365 Personal subscription, while others include a lifetime license for Office Home & Student. You can check your original invoice or the packaging to verify.

Can I transfer my pre-installed Office to another Microsoft account?

Generally, no. Once a pre-installed Office license is redeemed and linked to a specific Microsoft account during the initial setup, it becomes permanently tied to that account and cannot be transferred.

What happens to my files if I cannot recover my Microsoft account?

Files saved locally on your Asus laptop's hard drive will remain accessible. However, any documents synced to the OneDrive associated with the locked account cannot be accessed until the account is successfully recovered.

How long does the Microsoft account recovery process take?

After submitting the official Microsoft account recovery form, it typically takes up to 24 hours for their automated system to review your answers and respond to your alternate email address.

Login & Account Issues