MFA & Verification Issues

How to Troubleshoot Repeated Microsoft Entra Two-Factor Prompts

Bushra Parveen Oct 10, 2026 868 views

Question details

Windows 10 users are experiencing continuous Microsoft Entra work or school account notifications and two-factor authentication loops.

How to Troubleshoot Repeated Microsoft Entra Two-Factor Prompts

Product: Microsoft Entra ID / Microsoft Office
Device & OS: Windows 10
Scenario: Attempting to sign in or stay authenticated in Microsoft services like Edge and OneDrive using a work or school account.
Observed behavior: Users receive daily work-or-school account notifications and MFA prompts. Edge and OneDrive fail to sign in, even though Outlook continues to function. Standard fixes like TPM resets and credential removals do not resolve the issue permanently.

Before you start

Before modifying system configurations, ensure your Windows 10 system is fully updated and you have administrative privileges to manage credentials and device settings.

Solution 1Recommended

Clear Credentials and Reconnect Work or School Account

Removing cached credentials and re-adding the account can often resolve token corruption and authentication loop issues.

When authentication tokens become corrupted, Windows may repeatedly ask for MFA verification. Clearing out old credentials forces the system to generate a fresh, clean authentication token.

Access Credential Manager

Press the Windows Key, type 'Credential Manager', and press Enter.

Clear Windows Credentials

Click on 'Windows Credentials' and remove any entries related to Office, OneDrive, or Microsoft accounts.

Disconnect the Account

Go to Windows Settings > Accounts > Access work or school. Select the problematic account and click 'Disconnect'.

Reconnect the Account

Restart your computer, return to the 'Access work or school' settings page, and click 'Connect' to sign in and authenticate fresh.

Clear Credentials and Reconnect Work or School Account

Administrator Rights Required: You may need to contact your IT administrator if the option to disconnect a work or school account is disabled by your organization's policies.

Solution 2

Escalate to the Microsoft Entra ID Support Forum

If standard troubleshooting fails, the issue may involve deeper CloudAP, TPM, network, or on-premises configuration errors requiring expert investigation.

Free Microsoft Office alternative

Avoid Microsoft Authentication Hassles with WPS Office

If repeated Microsoft Entra sign-in issues and MFA prompts are disrupting your daily workflow, consider switching to WPS Office. It provides a lightweight, hassle-free environment that doesn't rely on complex enterprise account syncing just to edit your documents.

1. Download the Installer: Visit the official WPS Office website and download the free installation package.
2. Install WPS Office: Run the installer. The process takes just a few minutes and does not require you to sign into an enterprise network.
3. Open Your Files Seamlessly: Open your existing Microsoft Office files (.docx, .xlsx, .pptx) directly in WPS Office without any cloud authentication barriers.

Does not require complex Microsoft Entra ID or Azure AD sign-ins to create and edit files locally.Fully compatible with Microsoft Word, Excel, and PowerPoint formats (.docx, .xlsx, .pptx).Lightweight installation that doesn't interfere with Windows work or school account settings.Free to use with a familiar, easy-to-navigate user interface that requires zero learning curve.

microsoft office alternative - wps office

Frequently Asked Questions

Why does Microsoft Entra keep asking for my password and MFA?

This usually happens when the authentication token expires, becomes corrupted, or if there is a sync issue between your local device's TPM (Trusted Platform Module) and the Microsoft CloudAP service.

Can a TPM reset fix Entra ID sign-in loops?

Yes, clearing the TPM can resolve cryptographic issues that prevent Windows from securing and renewing authentication tokens. However, always ensure you have backed up your BitLocker recovery keys before attempting a TPM reset.

Why does Outlook work but OneDrive and Edge fail to sign in?

Different applications use different authentication protocols and token caching mechanisms. Outlook may be utilizing an older or separate cached token, whereas Edge and OneDrive strictly enforce the latest conditional access policies from Entra ID.

How do I stop work or school account notifications on Windows 10?

You can often stop these notifications by going to Settings > Accounts > Access work or school, disconnecting the account, and then reconnecting it. If the issue persists, your IT administrator may need to adjust your device's compliance status in Entra ID.

Login & Account Issues