Sign-in & Login Problems

Fix Repeated Weekly Sign-In Prompts for Work Accounts in Chrome

Huma Ashraf Ch Sep 25, 2026 869 views

Question details

The user is repeatedly prompted to sign in to a managed work or school account every week when opening Google Chrome.

Fix Repeated Weekly Sign-In Prompts for Work Accounts in Chrome

Product: Google Chrome / Microsoft 365
Device & OS: not provided
Scenario: Accessing a managed work or school account through the Google Chrome browser.
Observed behavior: Chrome prompts for sign-in on a weekly basis, unlike colleagues' setups, and the Windows Credential Manager does not show any relevant saved credentials.

Before you start

Before troubleshooting, ensure you have the contact information for your organization's IT or Microsoft 365 administrator, as corporate policy settings may be causing the frequent sign-in requests.

Solution 1Recommended

Clear Chrome Browsing Data and Adjust Cookie Settings

Ensure that Chrome is not configured to delete cookies and site data when the browser is closed, which forces you to sign in again.

Browser settings that automatically clear session data upon exit will cause websites to forget your login status. Fixing this ensures your work account remains authenticated.

Access Chrome settings

Click the three vertical dots in the upper-right corner of Chrome and select 'Settings'.

Adjust on-device site data

Navigate to 'Privacy and security' on the left menu, click 'Site settings', and expand 'Additional content settings'. Select 'On-device site data' and ensure that 'Allow sites to save data on your device' is enabled.

Clear corrupted cached data

Go back to 'Privacy and security', select 'Clear browsing data', and clear cached images and cookies to remove any corrupted session data that might be triggering the prompt.

Clear Chrome Browsing Data and Adjust Cookie Settings

Settings Saved: Once your cookie settings are updated, your next successful login should persist past a single session.

Solution 2

Review Organizational Conditional Access Policies

If the issue only affects your account, your IT administrator may have specific session policies enabled for your user group or device.

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Frequently Asked Questions

Why am I asked to sign in every week in Chrome but my colleagues are not?

This can happen if your specific Chrome profile is set to clear session cookies upon closing, if a browser extension is blocking authentication cookies, or if your IT department applied a specific sign-in policy only to your user group or device.

Does Windows Credential Manager fix Chrome sign-in issues?

Generally, no. Windows Credential Manager primarily handles credentials for Windows applications and Microsoft Edge. Chrome uses its own built-in password manager, so you must ensure Chrome is allowed to save site data directly.

Can I disable the Microsoft 365 weekly login prompt myself?

If the prompt is enforced by your organization's Conditional Access policies, you cannot disable it yourself. You must request your IT administrator to adjust the session lifetime policies for your specific account.

Login & Account Issues