Office M365 Email Migration Google Error: Step-by-Step Fixes

When Office stops working as expected, start with the shortest official checks before you reinstall anything.

Problem Description: M365 Email Migration Google

Hello, I am attempting to migrate user mailboxes from Google Workspace to our M365 account. I have been following this article and am on Step 5 of it: [https://learn.microsoft.com/en-us/exchange/mailbox-migration/migrate-google-mail-automated-method](https://learn.microsoft.com/en-us/exchange/mailbox-migration/migrate-google-mail-automated-method) During batch creation, everything is going fine until I get to this step that is particularly unhelpful in the error.  Help is appreciated.

Quick Answer for Resolving Login

Hello, For anybody else that encounters this: I didn't change anything.

Likely Causes Behind Login & Account Issues

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger login & account issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Transferring Office License Safely

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. I just waited and tried again -- doing everything exactly the same -- and it worked a day or two later. --- Hello, @[Brian Brownton](https://learn.microsoft.com/en-us/users/na/?userid=57ce18f6-f1a7-471c-a152-b8dff1196506), Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this!

2. Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer.

3. They can only accept answers by others([https://docs.microsoft.com/en-us/answers/support/accepted-answers#why-only-one-accepted-answer](https://learn.microsoft.com/en-us/answers/support/accept-answer#why-only-one-accepted-answer))", I'll repost your solution in case you'd like to "Accept ([https://learn.microsoft.com/en-us/answers/support/accept-answer#accepted-answer-in-a-question-thread](https://learn.microsoft.com/en-us/answers/support/accept-answer#accepted-answer-in-a-question-thread))" the answer). --- **Issue Symptom:** The author encountered an issue during the "Check endpoint setup status" step of your migration.  **Resolution:** Keep waiting and do not need to change anything, just wait and try again.

4. Do everything exactly the same and it will work a day or two later. --- Hope you can consider **[accepting the answer](https://docs.microsoft.com/en-us/answers/support/accepted-answers)** as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions to find this case mor easily.

5. Thank you for helping to improve Microsoft Q&A!

6. Best Wishes, Alex Zhang --- Hello, @[Brian Brownton](https://learn.microsoft.com/en-us/users/na/?userid=57ce18f6-f1a7-471c-a152-b8dff1196506), Welcome to the Microsoft Q&A platform!

7. Based on your description, you encountered an issue during the "Check endpoint setup status" step of your migration.

8. This can happen for a few reasons.

Alternative Solutions for When Office Still Fails

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS Office for Local Document Work

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Safer Login Habits

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

FAQs About Common Login Answers

Can WPS Office fix this login & account issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.