License & Subscription Issues

Why Was I Charged an Extra $1.00 for My WPS Subscription?

Kushani Nimanthika Oct 19, 2026 869 views

Question details

The user noticed an unexpected extra $1.00 charge alongside their regular subscription payment and wants to know the reason.

Why Was I Charged an Extra $1.00 for My WPS Subscription?

Product: WPS Office
Device & OS: not provided
Scenario: Reviewing bank statements or billing history after purchasing or renewing a software subscription.
Observed behavior: An additional $1.00 fee appears on the billing statement alongside the standard subscription charge, resulting in apparent overcharging.

Before you start

Have your recent bank statement and WPS Office account login details ready so you can verify the exact date, transaction status, and payment history of the charges.

Solution 1Recommended

Wait for the Temporary Bank Preauthorization to Clear

The extra $1.00 is a standard bank verification hold and will disappear automatically once the main payment settles.

When you purchase or renew a subscription, your bank or credit card issuer may place a temporary $1.00 hold on your account. This is a standard preauthorization check designed to verify that your card is active and valid before processing the actual subscription amount.

This is not a permanent charge from WPS Office. The holding amount is pending and will be automatically released back to your available balance by your bank.

Check the transaction status

Open your mobile banking app or online statement and locate the $1.00 charge. It should be listed as 'Pending' or 'Processing' rather than a completed transaction.

Wait for the main charge to settle

Allow 1 to 2 business days for the actual subscription charge (for example, $19.99) to be successfully processed and settled by your bank.

Verify the refund

Check your bank account again after the 48-hour window. The pending $1.00 charge should disappear from your statement or show as credited back to your balance.

Wait for the Temporary Bank Preauthorization to Clear

Still seeing the charge?: If the $1.00 charge remains on your statement after several business days and has changed from 'Pending' to a completed charge, please contact WPS Customer Support with your order number for further assistance.

Manage Your Subscription Easily

Check Your Billing History in WPS Office

You can quickly verify your active subscriptions, view your payment history, and manage your billing details directly from your WPS Office account center to keep track of your expenses.

1. Log in to your account: Go to the official WPS website and sign in to your WPS Office account using your registered email or third-party login.
2. Access account settings: Click on your profile picture in the top right corner of the homepage and select 'Account' from the dropdown menu.
3. Navigate to subscriptions: Click on the 'Subscription' or 'My Orders' tab located on the left sidebar to view your current and past plans.
4. Review billing details: Click on specific orders within the list to see detailed billing amounts, transaction dates, and current payment statuses.

Track all subscription payments and invoices securely from one dashboard.Manage auto-renewal and update payment methods with ease.Fully compatible with Microsoft Office formats (Word, Excel, PowerPoint) for seamless document work.

microsoft office alternative - wps office

Frequently Asked Questions

Why do banks use preauthorization charges?

Banks use a temporary $1.00 preauthorization to verify that a credit or debit card is valid and has sufficient funds before approving the actual payment. This is a common security measure to prevent fraudulent transactions.

How long does it take for the $1.00 charge to be refunded?

The temporary hold is usually reversed within 1 to 2 business days once the actual subscription payment is fully processed and settled by your banking institution.

Will I be charged $1.00 every time my subscription auto-renews?

Generally, the preauthorization hold only occurs when you first add a new payment method or when your bank requires a fresh verification. It does not typically happen on every automated billing cycle.

What should I do if the $1.00 charge is not refunded after a week?

If the charge is not reversed and appears as a completed transaction on your statement after 7 days, please contact WPS Support with a screenshot of the charge and your account details for further investigation.

Login & Account Issues