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How to Fix Google Drive Migration Scan Failures Due to Shortcuts
Question details
The user needs to successfully complete a Google Drive migration scan, but the process is failing because the target drive contains shortcut files.
- Product
- Microsoft 365 Migration Tool
- Device & OS
- not provided
- Scenario
- Migrating files from Google Workspace (Google Drive) to Microsoft 365.
- Observed behavior
- The migration scan fails for large drives containing shortcuts, whereas drives without shortcut files scan successfully. There is no visible option to ignore these shortcuts.
Before proceeding, ensure you have administrative access to the Microsoft 365 admin center and have collected the specific scan logs and details of the affected Google Drive.
Raise a Service Request in Microsoft 365 Admin Center
Since the migration tool does not offer a native setting to skip shortcut errors, escalating the issue to Microsoft support is required for the development team to investigate.
Currently, the standard migration tool lacks a built-in feature to automatically bypass or process Google Drive shortcuts. Reaching out directly to the Microsoft support team allows them to investigate your tenant's specific backend errors and provide a custom fix or workaround.
Sign in to the Microsoft 365 admin center using an account with Global Administrator or Support Administrator privileges.
Click on 'Support' in the left-hand navigation menu, then select 'Help & support'.
Type a brief description of the issue, specifically mentioning that your Google Drive migration scan fails due to shortcut files.
Follow the prompts to open a new service request. Be sure to include the affected drive details and attach the migration scan logs for the development team to review.
Experience a Seamless Workflow with WPS Office
While waiting for Microsoft support to resolve complex migration tool issues, you can continue your daily work without interruption. WPS Office is a highly compatible, lightweight, and completely free alternative that handles all your document needs effortlessly.
- 1. Download and Install: Visit the official WPS website to download the free installation package for your operating system.
- 2. Launch the Application: Open WPS Office and sign in to access cloud features and additional productivity tools.
- 3. Open Your Documents: Drag and drop your existing Microsoft Office or Google Workspace files directly into WPS Office to view and edit them with perfect formatting retention.
Frequently Asked Questions
Why do Google Drive shortcuts cause the Microsoft 365 migration scan to fail?
Shortcuts in Google Drive act as pointers to other files or folders rather than physical files. The Microsoft 365 migration tool sometimes struggles to resolve these link paths during the scanning phase, leading to a failure for that specific drive.
Is there a setting in the migration tool to ignore shortcuts?
Currently, there is no built-in checkbox or setting within the standard Microsoft 365 migration tool interface to automatically skip or ignore Google Drive shortcut files.
Can I manually remove shortcuts before running the migration scan?
Yes. As a temporary workaround, you can manually locate and delete the shortcut files, or move them to a different folder outside the migration scope, before attempting the migration scan again.
