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How to Recover Missing Clipchamp Video Projects
Question details
The user needs to recover saved Clipchamp video projects that disappeared after refreshing the application and signing back in, despite their storage still showing as used.
- Product
- Clipchamp / OneDrive
- Device & OS
- not provided
- Scenario
- Trying to resume editing a video project in Clipchamp after a page refresh or logging back into the account.
- Observed behavior
- The video projects are missing from the Clipchamp dashboard, but the account's storage quota indicates that the files still exist.
Ensure you know the exact Microsoft or email account you used to originally create the Clipchamp projects, as logging in with a different account is the most common reason for missing files.
Verify Your Account and Check OneDrive Recycle Bin
Confirming your login credentials and checking your connected cloud storage recycle bin can quickly locate misplaced projects.
Clipchamp projects are tied directly to the specific account used during creation. A simple sign-out and sign-in with the correct credentials often resolves the issue.
If the projects were accidentally deleted, they might still be recoverable from your OneDrive recycle bin if you have cloud backup enabled.
Sign out of your current Clipchamp session. Click 'Sign in' and ensure you select the exact Microsoft or Google account associated with the missing projects.
Once logged in with the correct account, review your 'Your videos' section on the homepage to see if the projects have reappeared.
Log in to OneDrive online using the same account. Click on the 'Recycle bin' in the left-hand navigation pane and look for any recently deleted Clipchamp project files or media assets.
Use OneDrive Restore Feature (Microsoft 365 Subscribers)
If your files were corrupted or accidentally overwritten, Microsoft 365 users can roll back their entire OneDrive to a previous state.
Contact Official Support for Account Assistance
If standard recovery methods fail, official support agents have the administrative tools required to investigate account-specific syncing issues.
Protect Your Work with a Reliable Office Suite: WPS Office
While resolving your cloud storage and Clipchamp recovery issues, ensure your daily documents are protected with a stable, easy-to-use office suite. WPS Office provides robust cloud backup and auto-save features to prevent data loss, serving as a perfect lightweight alternative to Microsoft Office.
- 1. Download and Install: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Enable Cloud Sync: Sign in to your WPS account and enable cloud backup to ensure your documents, spreadsheets, and presentations are automatically saved.
- 3. Edit with Confidence: Open your existing Microsoft Office files seamlessly in WPS Office and continue working with a familiar interface.
Frequently Asked Questions
Why are my Clipchamp projects missing after I log back in?
The most common reason is logging in with a different email address or Microsoft account. Clipchamp projects are strictly tied to the specific account used to create them. Verify you are using the exact same login credentials.
Can I recover deleted assets within a Clipchamp project?
If media files were deleted from your local device or OneDrive, they will show as missing or broken in your Clipchamp project. You must restore the original media files from your Recycle Bin and relink them in the editor.
Where does Clipchamp save my video projects?
Clipchamp saves your project data in your browser's local cache by default and backs up your media files to your connected OneDrive if the 'content backup' feature is enabled on your account.
