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How to Recover Local Files Deleted from an Online Archive
Question details
The user needs to recover files that were removed from their local hard drive after emptying an online archive and wants to selectively synchronize folders.
- Product
- Adobe Document Cloud / Cloud Storage
- Device & OS
- not provided
- Scenario
- Attempting to clear online cloud storage space without losing synchronized local files.
- Observed behavior
- Emptying the online archive triggered a two-way sync, which unexpectedly deleted the corresponding files from the synchronized local hard drive folder.
Pause any ongoing cloud synchronization on your device and stop using the affected local hard drive immediately to prevent overwritten data. Ensure you have your cloud account login credentials ready.
Restore Files from the Cloud Trash or Recycle Bin
Access your cloud storage account via a web browser to download and restore the files before they are permanently deleted from the server.
Most major cloud storage providers, including Adobe Document Cloud, retain deleted files in a temporary trash bin for a specific period (usually 30 days) before permanently erasing them.
Open a web browser and sign in to Adobe Document Cloud (or your respective cloud service) using your associated Adobe ID and password.
Navigate to the 'Deleted', 'Trash', or 'Recycle Bin' section usually found in the left-hand navigation menu of the cloud dashboard.
Select the checkboxes next to the files you want to recover. Click 'Restore' to send them back to their original synced folder, or click 'Download' to save them locally to a secure, non-synced folder on your hard drive.
Configure Selective Folder Synchronization
Modify your desktop sync application settings to prevent online changes from deleting specific local folders.
Securely Sync and Recover Documents with WPS Office
Avoid unexpected data loss caused by complicated two-way cloud synchronization. WPS Office provides intuitive built-in local backups and a dedicated Cloud Recycle Bin, giving you total control over your document versions and easy recovery options.
- 1. Open WPS Office Tools: Launch WPS Office on your computer, navigate to the main dashboard, and click on 'Tools' in the left-hand menu.
- 2. Access Document Recovery: Click on 'Document Recovery' or 'Backup Center' to view and restore automatically backed-up local versions of your previously edited files.
- 3. Manage Cloud Files: Click on 'WPS Cloud' within the app. If you accidentally deleted an online document, open the 'Recycle Bin' tab to restore it with one click.
- 4. Adjust Sync Settings: Go to the WPS Cloud settings gear icon and use the 'Auto Backup' tab to explicitly select which local folders are linked to your cloud storage.
Frequently Asked Questions
Why did deleting files from my online archive remove them from my computer?
If you have a desktop cloud application installed, it typically uses two-way synchronization. This means any action performed in the cloud (like deleting a file) is automatically mirrored on your local hard drive to keep both locations identical.
Can I recover my files if they are no longer in the cloud's trash bin?
If the files have been permanently emptied from the cloud's trash, you will need to restore them from a local system backup (such as Windows File History or Mac Time Machine) or use a third-party data recovery software on your hard drive.
How do I free up cloud storage space without losing my local files?
You should use the 'Selective Sync' feature in your cloud desktop application. By unchecking a folder in the sync settings, you stop the two-way connection. You can then safely delete the files from the online web portal while keeping your local copies intact.
How long do deleted files stay in the Adobe Document Cloud trash?
Like most major cloud services, Adobe Document Cloud typically retains files in the deleted items or trash folder for a period of 30 days. After this window, the files are permanently erased from their servers.
