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How to Recover a Deleted Shared File in Adobe Document Cloud
Question details
The user needs to recover a deleted Adobe Document Cloud shared file or redirect its broken link so recipients can access the document again.
- Product
- Adobe Document Cloud
- Device & OS
- not provided
- Scenario
- A shared file was accidentally deleted from the cloud storage, and the user wants to restore access for the recipients or redirect the original link to a new file.
- Observed behavior
- Recipients clicking the original shared link encounter a 'Page not found' error message instead of viewing the document.
Log in to your Adobe Document Cloud account using a web browser to ensure you have full access to your cloud storage and deleted items.
Restore the file from Adobe Document Cloud Deleted Items
Files deleted from Document Cloud are often moved to a trash or deleted items folder before permanent removal. Restoring the file will fix the shared link.
When a file is simply deleted and not permanently purged, it sits in a recoverable state within your account. Restoring it to its original location usually reactivates any existing shared links.
Navigate to Adobe Acrobat online and sign in with the Adobe ID used to share the file.
Click on 'Documents' in the top menu, then select the 'Deleted' or 'Trash' section from the left-hand sidebar.
Locate your shared file, select the checkbox next to it, and click 'Restore' to move it back to your active documents.
Re-upload the document and generate a new link
If the file was permanently deleted, the original link cannot be redirected. You must upload the file again and share a new link.
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Looking for a reliable way to manage, edit, and share your PDF documents without unexpected link errors? WPS Office provides a comprehensive, lightweight, and free alternative with powerful PDF tools, seamless cloud sharing capabilities, and a familiar user interface.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Explore the PDF toolkit: Open WPS Office and navigate to the PDF tab to view, edit, and manage your documents seamlessly.
- 3. Share via WPS Cloud: Use the built-in 'Share' button to generate secure links and manage document access for your recipients.
Frequently Asked Questions
Why does my Adobe Document Cloud link say 'Page not found'?
This error occurs when the linked file has been deleted from the cloud, moved to a different directory, or the sharing permissions have been revoked by the original owner.
Can I redirect a deleted Adobe shared link to a new file?
No. If a shared file is permanently deleted in Adobe Document Cloud, the original link cannot be redirected to a new document using page-header code or account settings. You must generate and share a brand new link.
How long do deleted files stay in Adobe Document Cloud?
Deleted files remain in the Adobe Document Cloud 'Deleted' folder for a limited retention period (often 30 days, depending on your account type) before they are permanently purged. Always check this folder as soon as you notice a missing file.
Can Adobe Support recover permanently deleted files?
If a file is permanently deleted and removed from the Trash, recovery is usually impossible for standard users. However, contacting Adobe Support immediately may provide limited recovery options depending on your enterprise or subscription tier.
