Office Apps Crashing

Fix Microsoft Whiteboard Crashing and Restarting on iPad

WPS Content Manager Sep 27, 2026 869 views

Question details

The user is experiencing critical stability issues with Microsoft Whiteboard on an iPad, preventing them from writing or drawing.

How to Fix Microsoft Whiteboard Crashing and Restarting on iPad

Product: Microsoft Whiteboard
Device & OS: iPadOS
Scenario: Attempting to open the app to write or draw on a digital whiteboard.
Observed behavior: The application closes unexpectedly, restarts on its own, or remains permanently stuck on the loading screen before the user can interact with the canvas.

Before you start

Verify if the crashing issue began immediately after a recent iPadOS update and ensure your iPad is connected to a stable Wi-Fi network before troubleshooting.

Solution 1Recommended

Verify Functionality via the Web App

Use the web version of Microsoft Whiteboard to determine if the issue is isolated to the iOS application.

Before troubleshooting the iPad application extensively, it is important to check if your account and whiteboards are functioning correctly on Microsoft's servers.

Open a Web Browser

Launch the Safari browser or any other preferred web browser on your iPad.

Access Microsoft Whiteboard Web

Navigate to https://app.whiteboard.microsoft.com/ and log in with your Microsoft 365 account credentials.

Test the Drawing Features

Open an existing whiteboard or create a new one to see if you can write and draw without the session freezing or crashing.

Temporary Workaround: If the web version works perfectly, you can use it as a temporary workaround in Safari while waiting for an app update to fix the iPadOS application stability.

Solution 2

Gather Details and Contact Microsoft Support

Since persistent crashes often require backend investigation, contacting Microsoft Support is the official resolution path.

Free Microsoft Office alternative

Try WPS Office for Stable Document Annotation on iPad

If persistent app crashes are disrupting your productivity on the iPad, switch to WPS Office. It provides a lightweight, highly stable environment for taking notes, editing documents, and annotating PDFs without frustrating loading screens.

1. Download from App Store: Open the App Store on your iPad, search for WPS Office, and tap Download to install the app.
2. Create a New File: Launch WPS Office, tap the '+' icon at the bottom, and select a new Document or PDF to begin.
3. Start Annotating: Use the integrated drawing and annotation tools from the top menu bar to start writing smoothly with your Apple Pencil or finger.

Smooth and stable performance optimized specifically for iPadOSFully compatible with Microsoft Word, Excel, and PowerPoint formatsBuilt-in advanced PDF annotation tools for seamless drawing and note-takingFree to download with a highly intuitive user interface

microsoft office alternative - wps office

Frequently Asked Questions

Why does Microsoft Whiteboard get stuck on the loading screen on my iPad?

This commonly occurs due to a corrupted local application cache, synchronization issues with your Microsoft 365 account servers, or compatibility glitches introduced following a recent iPadOS system update.

Will reinstalling Microsoft Whiteboard fix the crashing issue?

Yes, uninstalling and then reinstalling the app from the App Store can clear out corrupted temporary files and often resolves random crashing issues. Ensure your previous whiteboards are synced to the cloud before deleting the app.

How do I report a recurring Microsoft Whiteboard crash to Microsoft?

Gather your device model, iOS version, and screenshots of the freezing screen. If you use a work or school account, pass these details to your IT administrator, who can submit a formal support ticket via the Microsoft 365 Admin Center at https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support.

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