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Fix Missing SmartArt Text in Word and PowerPoint for Mac
Question details
Users experience missing or disappearing text in SmartArt hierarchy charts within Word and PowerPoint.
- Product
- Microsoft Word, Microsoft PowerPoint
- Device & OS
- macOS
- Scenario
- Editing or viewing SmartArt organizational charts and hierarchies on a Mac or Office Web.
- Observed behavior
- Text in the SmartArt text pane disappears even though it was present during creation, especially after adding more than four bullet points. Resizing the text box provides only a temporary fix.
Ensure your macOS and Microsoft Office applications are updated to the latest versions, as Microsoft frequently patches display bugs in newer releases.
Resize the SmartArt Text Box (Temporary Workaround)
Temporarily force the application to re-render the text by adjusting the SmartArt dimensions.
This is a known temporary workaround. The text may disappear again after closing and reopening the file, but it allows you to view the content temporarily.
Click anywhere on the affected SmartArt hierarchy graphic to select it and reveal the bounding box.
Click and drag one of the corner or side sizing handles to slightly resize the text area.
Check the text pane to see if the missing text has reappeared after forcing the graphic to refresh.
Submit Feedback to Microsoft Support
Since this is a known display issue primarily affecting macOS Sonoma and Office Web, reporting it helps Microsoft expedite a permanent patch.
Use WPS Office for Reliable SmartArt and Graphic Editing
If display bugs in Microsoft Office are disrupting your workflow, WPS Office offers a highly compatible, lightweight, and free alternative. It seamlessly opens Word and PowerPoint files, rendering charts, hierarchies, and graphics flawlessly without text disappearance glitches.
- 1. Download WPS Office: Install WPS Office for Mac directly from the official website.
- 2. Open Your Document: Launch WPS Presentation or WPS Writer and open your existing .docx or .pptx file.
- 3. Edit SmartArt Safely: Continue editing your organizational charts and text panes without worrying about display interruptions.
Frequently Asked Questions
Why is my SmartArt text disappearing on my Mac?
This is often a display rendering bug associated with certain macOS updates (like macOS Sonoma) or specific builds of Microsoft Office for Mac and Office 365 Web.
Does this missing text issue happen on the Windows version of Office?
Based on user reports, this specific glitch is predominantly observed in Word and PowerPoint for Mac, as well as PowerPoint for the Web when exceeding a certain number of bullet points in a hierarchy.
Will the text print if it is missing from the SmartArt pane?
Usually, if the text does not render on the screen or in the text pane, it may also fail to print or export to PDF correctly. It is recommended to use the resizing workaround temporarily before printing, or open the file in a compatible alternative like WPS Office.
