Office Settings & Configuration

How to Fix Outlook Email Templates Disappeared from the Ribbon

Phi Hung Vo Oct 12, 2026 869 views

Question details

The user is unable to locate the Templates option on the Outlook ribbon or the three-dot menu.

How to Fix Outlook Email Templates Disappeared from the Ribbon

Product: Microsoft Outlook
Device & OS: Windows
Scenario: Trying to insert a pre-saved email template while composing a new message or replying to an email.
Observed behavior: The Templates button has completely disappeared from the ribbon after a recent update or interface change, specifically after switching to the New Outlook interface.

Before you start

Verify whether you are currently using the 'New Outlook' or 'Classic Outlook' interface, as the feature layouts and available add-ins differ significantly between the two versions.

Solution 1Recommended

Switch Back to Classic Outlook

Since templates are confirmed to remain in their original location in Classic Outlook, toggling back to this version is the fastest way to recover your missing templates.

Microsoft is currently transitioning users to the New Outlook experience. During this transition, certain local features and ribbon customizations, including locally saved templates, may not carry over seamlessly.

Locate the New Outlook toggle

Look at the top-right corner of your Outlook application window for a toggle switch labeled 'New Outlook'.

Turn off the toggle

Click the toggle to turn it off. A prompt may appear asking for feedback on why you are switching back; you can skip this or mention the missing templates.

Restart and check

Outlook will automatically close and reopen in the Classic version. Open a new email and check the ribbon for your Templates button in its usual location.

Classic Outlook Version: If you cannot find the toggle, you can also manually launch 'Outlook' (the classic version) from your Windows Start Menu instead of 'Outlook (new)'.

Solution 2

Access Templates via Outlook on the Web

Check if your templates are synced to your Microsoft account by accessing Outlook through your web browser.

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Frequently Asked Questions

Where is the 'My Templates' add-in in the New Outlook?

In the New Outlook, you can find templates by opening a new email, clicking the 'Apps' icon (it looks like four small squares) in the top ribbon, and selecting 'My Templates'. If it is not there, you may need to click 'Get Add-ins' to install it.

Why did my Outlook ribbon change suddenly?

Your ribbon changed because your application was updated to the 'New Outlook' for Windows. This new version is largely based on the web version of Outlook and features a simplified ribbon by default, meaning many classic tools have been moved or hidden.

Can I permanently keep Classic Outlook?

For now, Microsoft allows users to toggle between the New and Classic Outlook interfaces. However, Microsoft plans to eventually replace Classic Outlook entirely, though support for the classic version is expected to continue for several years.

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