Template Issues

How to Create and Use Email Templates in the New Outlook 365

Maira Mehtab Sep 20, 2026 868 views

Question details

The user needs to create and open email templates in the new Outlook 365, but is unable to find the standard options or the suggested Copilot feature.

Product: Microsoft Outlook 365
Device & OS: not provided
Scenario: Creating and saving standard email responses to quickly insert into new messages.
Observed behavior: The option to create or use email templates is missing or unavailable in the new Outlook interface, and Copilot suggestions are not showing up.

Before you start

Verify whether you are using the desktop application or the web version of Outlook, and ensure your Microsoft 365 account is logged in, as template features can vary by version.

Solution 1Recommended

Switch to Classic Outlook and Use 'My Templates'

Since the new Outlook interface might limit certain add-ins, reverting to classic Outlook allows you to utilize the reliable 'My Templates' feature.

The 'My Templates' feature is a built-in add-in that securely saves text templates to your mailbox. If it is hidden or unsupported in your current view of the New Outlook, switching to the classic version provides a straightforward workaround.

Revert to Classic Outlook

Toggle off the 'New Outlook' switch located at the top right corner of your current Outlook window to return to the classic interface.

Open a New Message

Click the 'New Email' button on the Home ribbon to open a blank message composing window.

Access My Templates

On the Message ribbon, click on 'More options' (often represented by three dots) and select 'My Templates'.

Create a New Template

In the My Templates pane that opens on the right, click the '+' (Template) button, type your desired template text, and save it.

Insert the Template

Whenever you need to use this text, simply open a new email, navigate to the 'My Templates' pane, and click on your saved template to insert it into the email body.

Syncing Templates: Templates created in the 'My Templates' pane are saved to your Exchange mailbox, meaning they will be available whenever you log into Outlook on the web as well.

Solution 2

Verify Subscription and Account Type

Ensure your Microsoft 365 subscription actually supports advanced AI features like Copilot or specific enterprise add-ins.

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Frequently Asked Questions

Why is the Copilot feature missing in my Outlook?

Copilot requires a specific 'Copilot for Microsoft 365' license. If you have a standard Microsoft 365 Personal, Family, or Basic Business subscription without this add-on, the Copilot template features will not appear in your interface.

Can I use 'My Templates' in the Outlook web application?

Yes, 'My Templates' is generally accessible in Outlook on the Web. You can find it by clicking the 'Apps' icon or the 'More options' (three dots) menu while composing a new email message.

Where are Outlook templates stored?

When using the 'My Templates' add-in, your templates are securely stored in your Exchange mailbox in the cloud. This allows them to synchronize across different devices and platforms where you use the same Outlook account.

Can I save emails as .oft template files in the New Outlook?

Currently, the New Outlook for Windows has limited support for saving and opening local .oft (Outlook File Template) files compared to the classic desktop version. Switching back to Classic Outlook is recommended if you heavily rely on local .oft files.

Document & File Issues