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How to Use the Catch Phish Add-In in New Outlook and Outlook on the Web
Question details
The user needs to locate and utilize the Catch Phish security-awareness add-in within the new Outlook interface or Outlook on the web.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Attempting to report a phishing email or access security tools using the Catch Phish add-in in newer versions of Outlook.
- Observed behavior
- The Catch Phish add-in is visible in classic Outlook but appears to be missing or hidden in the new Outlook app and Outlook on the web.
Ensure you are connected to the internet and signed into the correct Microsoft 365 account associated with your organization's security policies.
Access the CatchPhish Add-in via the More Options Menu
Use this method if the add-in is already deployed by your organization but is hidden in the new interface.
In the new Outlook and Outlook on the web, Microsoft has streamlined the interface, which often hides third-party add-ins inside the overflow menu of individual emails.
Select and open the specific email message you want to scan or report.
Look for the three horizontal dots (More options menu) located at the top right corner of the email message reading pane and click on it.
Scroll through the dropdown menu to find 'Apps' or 'Add-ins', locate the CatchPhish icon, and select it to launch the security tool.
Verify Add-in Installation and Administrator Permissions
Follow these steps if the CatchPhish add-in is entirely missing from the More options menu.
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Frequently Asked Questions
Why is the Catch Phish add-in visible in classic Outlook but missing in the new Outlook?
The new Outlook app utilizes a different architecture for add-ins. Sometimes, older COM add-ins are not supported, and organizations must deploy the modern web-based version of the add-in through the Microsoft 365 Admin Center for it to appear in the new interface.
How can I customize my email actions to keep the add-in visible?
In Outlook on the web or the new Outlook, go to Settings (gear icon) > Mail > Customize actions. From there, you can check the box next to your preferred security or phishing add-ins to pin them directly to the message surface.
Can I use the Catch Phish add-in on the Outlook mobile app?
Add-in availability on mobile depends on your organization's deployment settings and the specific add-in vendor. Generally, modern add-ins deployed by a Microsoft 365 administrator will also be accessible via the 'More options' (three dots) menu within an email on the Outlook mobile app.
