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How to Fix Excel Crashing After Windows 11 24H2 Update
Question details
The user needs to resolve an issue where Microsoft Excel unexpectedly crashes or fails to function correctly after applying the Windows 11 24H2 update.
- Product
- Microsoft Excel
- Device & OS
- Windows 11 version 24H2
- Scenario
- Using Microsoft Excel after installing a major Windows 11 system update.
- Observed behavior
- Excel crashes, freezes, or behaves abnormally, which may be caused by compatibility conflicts with Microsoft Copilot, system drivers, or active add-ins.
Ensure you have saved all your open workbooks and close any other background applications before attempting these troubleshooting steps to prevent data loss.
Uninstall or Disable Microsoft Copilot
Uninstalling Microsoft Copilot often resolves compatibility conflicts introduced in the Windows 11 24H2 update.
Recent reports indicate a direct compatibility problem between Microsoft Copilot and Excel on Windows 11 version 24H2. Removing Copilot temporarily can restore Excel's stability until an official patch is released.
Press the Windows key + I to open Settings, navigate to the 'Apps' section on the left sidebar, and click on 'Installed apps'.
Search for 'Microsoft Copilot' in the app list, click the three-dot icon next to it, and select 'Uninstall'.
Install the Latest Windows and Office Updates
Keep your system and software updated to ensure you have the latest compatibility patches from Microsoft.
Disable Excel Add-ins in Safe Mode
Running Excel in Safe Mode helps determine if a third-party add-in is causing the application to crash.
Try WPS Office for a Stable Spreadsheet Experience on Windows 11
If Microsoft Excel continues to crash on Windows 11 24H2, consider switching to WPS Office. It offers a lightweight, highly compatible, and free alternative to manage your spreadsheets without stability issues.
- 1. Download and Install: Visit the official WPS Office website to download the free installer for Windows, then follow the on-screen instructions.
- 2. Open Your Spreadsheets: Launch WPS Spreadsheet and open your existing .xlsx files directly; your formatting and formulas will remain perfectly intact.
- 3. Edit Without Crashes: Enjoy a stable, crash-free editing experience while Microsoft resolves the Windows 11 24H2 compatibility bugs.
Frequently Asked Questions
Why does Excel crash immediately after a Windows 11 update?
Major OS updates like version 24H2 can introduce changes to system libraries or integrated features like Microsoft Copilot, causing temporary compatibility conflicts with existing Office applications.
Will uninstalling Microsoft Copilot permanently affect my PC?
No. You can easily reinstall or re-enable Copilot through the Microsoft Store or Windows Update once Microsoft releases a compatibility patch for Excel.
How can I tell if an Excel add-in is causing the crash?
Launch Excel in Safe Mode by typing 'excel /safe' in the Run dialog. If the application opens normally and does not crash, an active add-in is likely the root cause of the problem.
Will I lose my Excel data if the app suddenly crashes?
If AutoRecover is enabled, Excel will attempt to save a copy of your workbook. You can recover it by re-opening Excel and checking the Document Recovery pane on the left side of the screen.
