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Can You Find Microsoft Clarity Session Recordings by Email?

Maira Mehtab Sep 27, 2026 869 views

Question details

The user wants to know if there is a direct way to locate a specific user's session recording in Microsoft Clarity by searching for their email address.

Product: Microsoft Clarity
Device & OS: not provided
Scenario: Attempting to locate specific user sessions in Microsoft Clarity analytics to troubleshoot or analyze individual user behavior.
Observed behavior: Microsoft Clarity lacks a direct search option to find session recordings using an email address.

Before you start

Log in to your Microsoft Clarity dashboard and ensure you have access to the recordings tab for the specific project you are analyzing.

Solution 1Recommended

Use Alternative Filters and Submit a Feature Request

Since direct email search is natively unsupported, utilize Clarity's built-in behavior and custom filters to narrow down sessions, and submit a feature request to Microsoft.

Currently, Microsoft Clarity does not support locating a session recording directly using a user's email address. This limitation is primarily in place to protect Personally Identifiable Information (PII). However, you can leverage other session attributes to find the relevant recordings.

Apply Session Filters

Open your Microsoft Clarity dashboard, navigate to the 'Recordings' tab, and click on 'Filters'. Use available metrics like device type, location, operating system, or visited URLs to narrow down the sessions.

Analyze User Actions

Review the filtered session recordings. Look for specific user behaviors, clicked elements, or precise timestamps that match the user you are trying to identify.

Submit a Feature Request

To request email-based search functionality, click on 'Clarity Help' in your dashboard, select 'Feedback', or visit the Microsoft feedback portal to submit your suggestion directly to the development team.

Privacy Compliance: Clarity automatically masks sensitive user data to comply with global privacy regulations, which is why direct email tracking is disabled by default.

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Frequently Asked Questions

Can I pass a custom User ID to Microsoft Clarity instead of an email?

Yes, you can use the Clarity API to pass a hashed custom User ID. This allows you to track specific users across multiple sessions without explicitly exposing sensitive personal information like email addresses.

Why does Microsoft Clarity mask user input data?

Clarity masks text inputs and keystrokes by default to protect Personally Identifiable Information (PII) and ensure your analytics tracking complies with privacy laws such as GDPR and CCPA.

Is there any third-party integration that links Clarity sessions to specific users?

While Clarity doesn't natively search by email, integrating it with tools like Google Analytics or your own customized CRM can help correlate Clarity session IDs with specific user interactions.

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