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Fix Appointment Showing on Bookings Calendar but Not on Booking Page
Question details
The user needs to resolve an issue where an existing appointment is visible on the internal Microsoft Bookings calendar but fails to show up on the associated public booking page.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Managing appointments and troubleshooting shared booking pages to ensure public visibility.
- Observed behavior
- An appointment is visible on the Microsoft Bookings calendar but does not appear on one specific associated booking page.
Ensure you have administrative access to the Microsoft Bookings app and confirm that you are troubleshooting the correct shared booking page among your active pages.
Verify Service, Staff, and Booking Page Settings
Check the configuration of your services, staff availability, and page publication status to ensure they are properly linked and active.
Often, synchronization issues between the internal calendar and the public booking page occur because a specific service, staff member, or the page itself is not fully active or properly assigned. Reviewing these settings can quickly restore visibility.
In the Microsoft Bookings app, navigate to the 'Services' tab and verify that the specific service involved in the appointment is marked as active and available for booking.
Go to the 'Staff' section, select the assigned staff member, and ensure their profile is active and they are marked as available for booking during the requested time.
Click on 'Booking page' in the left navigation menu. Verify that the booking page is active, published, and its access control settings allow public viewing.
Open the 'Calendar' view and verify that the specific time slot is not already booked, blocked out by another event, or outside of the set business hours.
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Frequently Asked Questions
Why is my Microsoft Bookings page not showing available times?
This usually happens if the assigned staff member has time off scheduled, the service is set outside of configured business hours, or the time slot is blocked by another busy event on their synced personal Outlook calendar.
How do I publish my Microsoft Booking page to make it visible?
Go to the Bookings app, select 'Booking page' from the left navigation pane, configure your scheduling policies and access controls, and click the 'Save and publish' button at the top to make it public.
Can a synced Outlook calendar block Microsoft Bookings slots?
Yes. If a staff member has the setting 'Events on Office calendar affect availability' enabled, any event marked as 'Busy' on their personal Outlook calendar will automatically block that corresponding time slot in Bookings.
