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Fix Cannot Select Correct Answers in Microsoft Forms Quiz

Emma Brown Oct 7, 2026 869 views

Question details

The user is unable to select the correct answers while creating or editing a Microsoft Forms quiz because the answer boxes are unresponsive.

How to Fix Cannot Select Correct Answers in Microsoft Forms Quiz

Product: Microsoft Forms
Device & OS: not provided
Scenario: Setting up a quiz and attempting to mark specific options as the correct answers with the multiple answers setting enabled.
Observed behavior: The answer boxes cannot be selected, and the checkmarks designating the correct answers fail to appear.

Before you start

Verify that you have created a 'Quiz' and not a standard 'Form', as regular forms do not have a built-in feature to select correct answers or assign points.

Solution 1Recommended

Contact Microsoft 365 Admin for Technical Support

If you have confirmed your item is a quiz but still cannot select correct answers, it is likely an environment or tenant-level issue requiring direct investigation by Microsoft.

Forum support and standard troubleshooting often cannot resolve deep-level environment glitches. This issue requires administrative permissions to investigate the Microsoft 365 environment directly.

Identify your Administrator

Reach out to your organization's IT department or Microsoft 365 administrator.

Access Admin Center

Ask the administrator to log into the Microsoft 365 Admin Center using their admin credentials.

Create a Support Ticket

Navigate to the 'Support' section and click on 'Help & support' to open a new service request regarding the unresponsive Microsoft Forms quiz.

Contact Microsoft 365 Admin for Technical Support

Admin Access Required: Only users with the Microsoft 365 administrator role have the necessary permissions to create support tickets for tenant-level issues.

Solution 2

Verify Quiz Format and Multiple Answers Settings

Ensure you are actually working within a Quiz and have the correct options enabled, as standard Forms do not support correct answer selections.

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Frequently Asked Questions

Why is there no correct answer option in my Microsoft Form?

This happens if you created a standard Form instead of a Quiz. Only Quizzes have the built-in grading functionality that allows you to select correct answers and assign points to questions.

How do I change a Microsoft Form to a Quiz?

Currently, Microsoft Forms does not support directly converting a standard Form into a Quiz. You will need to return to your Forms dashboard and click 'New Quiz' to start over, or copy your questions over manually.

Can I allow multiple correct answers in a Microsoft Forms Quiz?

Yes. Click on the question you are editing, and at the bottom of the question box, toggle the 'Multiple answers' switch to the 'On' position. You can then click the checkmark icon next to all applicable correct options.

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