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Fix Clipchamp Cannot Import Vertical MP4 Videos in Windows 11

Khadija Khan Oct 12, 2026 869 views

Question details

The user is unable to import vertical MP4 videos into Clipchamp, despite horizontal videos from the same camera importing properly. The user needs to rotate and save these files.

How to Fix Clipchamp Not Importing Vertical MP4 Videos in Windows 11

Product: Clipchamp
Device & OS: Windows 11
Scenario: Attempting to edit, rotate, and save vertical MP4 video files recorded from a camera.
Observed behavior: Clipchamp fails to import the vertical MP4 files and returns an error, even though the exact same files play perfectly in Windows Media Player.

Before you start

Verify that your vertical MP4 files are not corrupted by playing them in another media player, and ensure your Windows 11 system has the latest updates installed.

Solution 1Recommended

Repair or Reset the Clipchamp App

Use Windows 11 built-in app settings to fix any corrupted app data preventing video imports.

Windows 11 allows you to easily terminate, repair, or reset built-in applications. This process can clear corrupt caches and restore Clipchamp to full working order without affecting your saved media files on your local drive.

Open App Settings

Click the Windows Start button, search for 'Clipchamp', right-click the app icon in the results, and select 'App settings'.

Terminate the App

Scroll down the settings page and click the 'Terminate' button to force-stop all Clipchamp processes running in the background.

Repair and Reset

Click the 'Repair' button and check if you can import videos. If the error continues, click the 'Reset' button to clear the app's configuration data completely.

App Reset: Resetting the app will sign you out. Ensure you have your Microsoft account credentials ready to log back in before proceeding.

Solution 2

Re-encode the Vertical Video Files

Converting the video can resolve missing metadata or unsupported codec profiles specific to vertical orientations.

Solution 3

Run System File Checker and Update Drivers

Repair potentially corrupted system files and update display drivers that assist with video rendering.

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Frequently Asked Questions

Why does Clipchamp fail to import vertical MP4 videos but horizontal ones work?

Vertical videos often contain specific rotation metadata or use specialized codec profiles from mobile cameras that Clipchamp may struggle to decode. Re-encoding the video usually standardizes this metadata and fixes the import error.

Can antivirus or VPN software interfere with Clipchamp imports?

Yes. Strict third-party antivirus software or active VPNs can sometimes block the app's sandboxed processes from accessing local files or connecting to Microsoft's processing servers. Temporarily disabling them can isolate the issue.

What if resetting Clipchamp doesn't fix the import error?

If repairing and resetting fails, try uninstalling Clipchamp completely via Windows Settings, restarting your PC, and downloading a fresh installation directly from the Microsoft Store.

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