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Fix Dynamics 365 Sales Table Formatting in Sent Emails

Camila Milosovich Sep 27, 2026 869 views

Question details

The user needs to fix an issue where tables in Dynamics 365 Sales emails lose their formatting, expand to full width, and change fonts after the email is sent.

Fix Dynamics 365 Sales Table Formatting in Sent Emails

Product: Dynamics 365 Sales
Device & OS: not provided
Scenario: Composing and sending an email containing a formatted table within the Dynamics 365 Sales platform.
Observed behavior: The table appears correctly with proper column widths during composition, but expands to the full email width and alters the font style once delivered to the recipient.

Before you start

Before proceeding, send a test email to multiple email clients (such as Outlook, Gmail, and Apple Mail) to confirm if the formatting issue is universal or specific to a single email client's rendering engine.

Solution 1Recommended

Consult the Dynamics 365 Community for Product-Specific Guidance

Since this table rendering issue is a specific behavior of the Dynamics 365 Sales email editor rather than a general Microsoft 365 issue, reaching out to specialized community experts is the most effective approach.

Dynamics 365 uses its own rich text editor for email composition, which can sometimes alter HTML tags or strip inline CSS during the sending process. Specialized support is required to address backend formatting bugs.

Access the Community Forum

Open your web browser and navigate to the official Dynamics 365 Community forums (community.dynamics.com).

Navigate to the Sales App Section

Select 'Dynamics 365 Sales' from the list of applications to ensure your query reaches the right product specialists.

Search or Post Your Query

Use the search bar to look for 'email table width expanding'. If no recent fixes are available, click 'Ask a Question' and provide details about your table's behavior before and after sending.

Consult the Dynamics 365 Community for Product-Specific Guidance

Solution 2

Use Explicit Inline CSS via the HTML Editor

Manually defining strict widths and font styles using inline CSS can sometimes override the default rendering behavior of Dynamics 365 emails.

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Draft Perfectly Formatted Content with WPS Office

While resolving CRM-specific email rendering quirks in Dynamics 365, you can rely on WPS Office to handle all your standard document and table formatting needs. WPS Office provides a free, highly compatible, and lightweight alternative to Microsoft Office for drafting reports, emails, and data tables.

1. Download the Software: Visit the official WPS Office website and download the free installer for your operating system.
2. Create Your Content: Launch WPS Writer and design your tables using precise column widths, shading, and font styles.
3. Transfer to Your Email: Copy the perfectly formatted table from WPS Writer and paste it directly into your preferred email client.

High compatibility with Microsoft Word, Excel, and PowerPoint file formatsAdvanced table formatting tools that ensure your layouts look professionalFree and lightweight, avoiding heavy subscription feesSeamless copy-and-paste capabilities into various email clients and CRM editors

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Frequently Asked Questions

Why do tables change format when sent from Dynamics 365?

Email rendering depends heavily on the recipient's email client (like Outlook or Gmail). Additionally, the internal rich text editor in Dynamics 365 may strip or overwrite inline CSS styles and width attributes during the sending process, causing tables to default to 100% width.

Can I prevent fonts from changing in Dynamics 365 emails?

Yes, but it often requires using the HTML editor within the email composer to apply inline CSS font-family rules directly to the table cells (<td> elements) rather than relying solely on the visual editor.

Is there a workaround for complex table layouts in CRM emails?

A common workaround is to design the table in a dedicated word processor, take a screenshot, and insert it as an image into the Dynamics 365 email. This guarantees the layout and fonts remain exactly as intended, though the text will no longer be selectable.

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