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Fix Microsoft 365 Account Not Eligible to Publish to the Marketplace
Question details
The user is unable to publish a Microsoft 365 or Copilot application to the Microsoft marketplace due to an account eligibility error, even though the authentication process is successful.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Publishing a custom app, add-in, or Copilot extension to the Microsoft Commercial Marketplace.
- Observed behavior
- The system authenticates the user successfully but displays an error message stating that the account is not eligible to publish to the marketplace.
Ensure you have global administrator or account owner permissions in your organization's Microsoft Entra ID tenant and access to the Microsoft Partner Center.
Verify Publisher Account and Domain Settings
Ensure your company domain is verified and that the publisher account meets all Microsoft marketplace requirements.
A common cause of this error is missing permissions or incomplete domain verification within the Microsoft Partner Center. Your organization must be fully vetted and your specific user account must hold the appropriate publisher roles.
Log into the Microsoft Partner Center with your organizational account. Click the gear icon in the upper right corner and select 'Account settings'.
Navigate to the 'Legal info' tab to ensure your company's employment verification and business verification statuses are marked as 'Authorized' or 'Verified'.
Go to the 'Tenants' section and confirm that your company domain is verified. If it is pending, follow the provided DNS record instructions to complete the verification.
Under 'User management', find your account and ensure you have been assigned the 'Developer' or 'Manager' role for the commercial marketplace workspace.
Contact Microsoft Partner Support
Escalate the issue to the Microsoft Store or marketplace support team if your settings are correct but the error persists.
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Frequently Asked Questions
Why does Microsoft Partner Center say my account is not eligible to publish?
This usually occurs if your organization's domain is not fully verified, your account lacks the necessary publisher roles, or your Microsoft AI Cloud Partner Program profile is incomplete.
Can I publish a Microsoft 365 app with a personal Microsoft account?
No, publishing to the Microsoft Commercial Marketplace requires a verified work or school account tied to a registered organizational tenant in Microsoft Entra ID.
Where can I find the marketplace publishing requirements?
Comprehensive guidance, policies, and prerequisites can be found on the Microsoft Learn platform under the Commercial Marketplace documentation section.
