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Fix Microsoft Dynamics Blank PDF and Attachment Problems After Update 10.0.39

Muhammad Talha Oct 1, 2026 869 views

Question details

Users need to resolve an issue where production picking-list PDFs appear blank and attachments go missing after installing Microsoft Dynamics update 10.0.39.

How to Fix Microsoft Dynamics Printing and Attachment Problems After Update 10.0.39

Product: Microsoft Dynamics
Device & OS: not provided
Scenario: Generating production picking-list PDFs and viewing attachments after a system update.
Observed behavior: Production picking-list PDFs render completely blank, and system attachments fail to load or are missing.

Before you start

Ensure you have your Microsoft Dynamics login credentials available, as you will need to sign back into your account after clearing your browser data.

Solution 1Recommended

Clear Browser Cache and Site Data

Clearing outdated or corrupted browser cache data is the most common temporary fix for PDF rendering issues in Dynamics.

Following the 10.0.39 update, cached browser files may conflict with the new Dynamics rendering engine, causing PDFs to appear blank or attachments to fail.

Open browser settings

Navigate to the settings menu in your preferred browser (such as Google Chrome or Microsoft Edge).

Clear browsing data

Select the option to clear browsing history and site data. Ensure you uncheck the option for 'Saved passwords' to keep your login information intact.

Restart and sign in

Close the browser completely, reopen it, and sign back into Microsoft Dynamics to test the PDF printing.

Temporary Fix: Some users, particularly on Chrome, report needing to repeat this process every few days until Microsoft releases a permanent patch.

Solution 2

Use InPrivate or Incognito Mode

Using a private browsing window bypasses your current cache and extensions to help identify the root cause.

Solution 3

Consult the Dynamics Service Health and Community

If the issue persists across multiple users, it likely requires an official fix from Microsoft.

Free Microsoft Office alternative

Handle Your Exported PDFs and Documents Easily with WPS Office

While server-side issues in Microsoft Dynamics require official Microsoft support, you can rely on WPS Office for a seamless, lightweight experience when viewing, editing, or printing your downloaded PDFs and Office attachments.

1. Download the installer: Visit the official WPS Office website and click the Free Download button.
2. Install WPS Office: Run the downloaded installer file and follow the on-screen prompts to set up the software.
3. Open your attachments: Double-click your exported Dynamics PDFs or documents to view and print them flawlessly with WPS Office.

Completely free and lightweight Office suiteHighly compatible with Microsoft Office formats (Word, Excel, PowerPoint)Built-in advanced PDF editor for viewing and modifying picking listsFamiliar user interface requiring no learning curve for easy migration

Frequently Asked Questions

Why do Chrome users need to clear their cache so frequently for Dynamics?

This is a known browser behavior following the Dynamics 10.0.39 update, where temporary session data conflicts with the updated system rendering engine. An official Microsoft patch is typically required for a permanent fix.

Will clearing my browser cache delete my saved passwords?

Not if you select the correct options. When clearing your browsing data in Edge or Chrome, make sure the 'Passwords and other sign-in data' checkbox is left unchecked.

Can I use Microsoft Edge to avoid this PDF printing error?

Testing in Microsoft Edge or an InPrivate window can temporarily bypass the issue for many users. However, you may still need to clear your cache periodically until Microsoft releases a permanent hotfix.

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