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Fix Microsoft Forms Jumping to the Top When Selecting an Option

Amos Gikunda Oct 21, 2026 868 views

Question details

Respondents experience the form unexpectedly scrolling or jumping back to the top of the page immediately after selecting a multiple-choice option.

Fix Microsoft Forms Jumping to the Top When an Option is Selected

Product: Microsoft Forms
Device & OS: not provided
Scenario: Filling out or testing a multi-question form with selectable options or branching logic.
Observed behavior: When an option is clicked, the page automatically resets its scroll position to the top, interrupting the user's progress and making it difficult to complete the form.

Before you start

Before attempting any fixes, try accessing the form on an entirely different device or smartphone to verify if the behavior is isolated to your current environment.

Solution 1Recommended

Rule Out Browser Cache and Branching Configuration Issues

Clear out local caching errors by testing the form in a clean browsing environment and verifying your branching setup.

Use Private Browsing Mode

Open your preferred browser (such as Edge or Chrome) and launch a new Incognito or InPrivate window. Paste the form URL and test if the jumping behavior continues.

Clear Browser Data

If the form functions correctly in private mode, navigate to your browser's settings, clear your browsing history, cached images, and cookies, then restart the browser.

Verify Branching Logic

Open the form in edit mode, click the 'More options' (three dots) menu, and select 'Add branching'. Ensure that no questions have broken logic that accidentally loops or directs users back to the beginning of the form.

Rule Out Browser Cache and Branching Configuration Issues

Solution 2

Escalate the Service-Side Bug to IT Administration

If the jumping issue happens across multiple browsers and affects several users, it is likely a platform service glitch requiring administrative escalation to Microsoft.

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Frequently Asked Questions

Why does my Microsoft Form jump to the top every time I click an answer?

This is most commonly caused by a service-side platform glitch in Microsoft 365. In some isolated cases, it can also be triggered by a local browser cache conflict, embedded content issues, or broken branching logic within the form itself.

Will removing branching logic fix the scrolling issue in Forms?

If your branching logic contains errors or looping redirects, removing or resetting it might help. However, if the jumping issue persists across all browsers after modifying branching, it is a service bug that cannot be fixed by altering the form configuration.

How can I check if there is a known Microsoft 365 service issue causing this?

Microsoft 365 administrators can log into the Microsoft 365 Admin Center and navigate to Health > Service health. This dashboard displays active advisories, outages, or platform-level bugs currently affecting Microsoft Forms.

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