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Fix Microsoft Forms Jumps to Top When Using Branching

Huma Ashraf Ch Oct 15, 2026 870 views

Question details

The user is experiencing a recurring bug where Microsoft Forms unexpectedly returns to the top of the page when a branching option is selected.

How to Fix Microsoft Forms Jumping to the Top When Branching Is Used

Product: Microsoft Forms
Device & OS: not provided
Scenario: Respondents are filling out a survey or quiz that uses branching logic to dynamically show or hide subsequent questions.
Observed behavior: Instead of smoothly progressing to the next relevant question, the form page abruptly jumps back to the top.

Before you start

Ensure your web browser is fully updated and try clearing your browser cache, as temporary internet files can sometimes interfere with web-based scripts and forms.

Solution 1Recommended

Update and Switch Web Browsers

Since Microsoft Forms is a web-based application, browser compatibility issues or outdated software can trigger scrolling glitches during branching.

Browser rendering engines occasionally struggle with dynamic web scripts like form branching. Testing across different environments isolates whether the issue is with your local browser or the Microsoft Forms platform itself.

Check for browser updates

Navigate to the settings menu of your current browser (such as Chrome, Edge, or Safari) and check for any pending software updates. Install them and restart the browser.

Clear browsing data

Access your browser's privacy settings and clear the cache and cookies. This removes any corrupted site data that might be causing the form to malfunction.

Test in a different browser

Open the Microsoft Form link in an alternative, supported web browser to verify if the jumping behavior persists. If the form works correctly, the issue is isolated to your primary browser.

Browser Compatibility: Microsoft Forms is fully optimized for the latest versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari.

Solution 2

Report the Issue via Microsoft Feedback

If the problem continues across multiple browsers, it is likely a server-side bug requiring attention from the Microsoft Forms engineering team.

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Frequently Asked Questions

Why does Microsoft Forms jump to the top when an option is selected?

This is a known and recurring bug within the Microsoft Forms web interface. It typically occurs because the page struggles to dynamically render new questions triggered by branching logic without resetting the scroll position.

Can I prevent the form from jumping by changing my design?

Sometimes. Breaking your form into multiple sections using the 'Add new section' feature can mitigate the issue, as it changes how the form transitions between sets of branching questions.

Is the branching bug unique to certain devices?

While it can happen on any device, it is frequently reported by users filling out complex forms on mobile devices or slightly outdated web browsers where dynamic script handling is less efficient.

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