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Fix Microsoft Forms Quiz Submissions Missing Randomly

WPS Editor Oct 8, 2026 869 views

Question details

Users need to resolve an issue where Microsoft Forms quiz submissions fail to record after clicking the Submit button.

How to Fix Microsoft Forms Quiz Submissions Missing Randomly

Product: Microsoft Forms
Device & OS: not provided
Scenario: Submitting completed quizzes or surveys in Microsoft Forms.
Observed behavior: The Submit button is clicked, but no response is recorded in the system, and the issue occurs randomly across multiple forms even when limits are not reached.

Before you start

Check your internet connection to ensure it is stable, and verify the Microsoft 365 Service Health status to ensure there are no ongoing server outages.

Solution 1Recommended

Clear Browser Data and Switch Networks

Browser cache conflicts or brief network disconnections frequently prevent form data from being successfully sent to Microsoft servers.

When a user clicks submit during a momentary network drop, the browser may fail to pass the payload to the server while still appearing to load. Resetting the connection and clearing cache usually resolves this.

Clear browser cache

Navigate to your browser's Settings, find the 'Privacy and security' section, and select 'Clear browsing data' to remove cookies and cached files.

Use an Incognito window

Open a Private or Incognito browsing window to attempt the quiz submission without interference from browser extensions.

Switch networks

Disconnect from your current Wi-Fi and connect to a different network, such as a mobile hotspot, to rule out local router restrictions.

Try an alternative browser

If the issue persists in Microsoft Edge, try opening the form link in Google Chrome or Mozilla Firefox.

Data Loss Warning: Refreshing the page or clearing the cache before a successful submission will erase any currently filled but unsaved answers on the form.

Solution 2

Divide Lengthy Quizzes into Sections

Long forms are more prone to network timeouts. Breaking them up allows the browser to process data in smaller, more reliable chunks.

Solution 3

Verify Form Settings and Restrictions

Hidden restrictive settings may silently block submissions without throwing an obvious error to the respondent.

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Frequently Asked Questions

Why does Microsoft Forms say my response was submitted but it doesn't show up?

This usually happens due to a brief network disconnection at the exact moment of submission, browser caching errors, or temporary Microsoft server synchronization delays.

Can I recover missing Microsoft Forms quiz submissions?

Unfortunately, if the submission data did not successfully reach the Microsoft servers and record in the responses tab, the data cannot be recovered. The respondent will need to retake the quiz.

How can I prevent submissions from disappearing in long forms?

You can prevent timeout errors by splitting your quiz into multiple sections. Click 'Add new', select the dropdown arrow, and choose 'Section' to divide the content logically.

Does clearing my browser cache delete my in-progress form?

Yes, if you clear your browser cache, close the browser, or refresh the page before successfully submitting the form, any unsaved answers will be lost.

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