Others

Fix Microsoft Intune MDM Authority Showing Microsoft Office 365

Tauseeq Magsi Sep 28, 2026 868 views

Question details

The user needs to change their MDM authority from Microsoft Office 365 to Microsoft Intune, as it continues to display incorrectly.

Fix Microsoft Intune MDM Authority Showing Microsoft Office 365

Product: Microsoft Intune
Device & OS: not provided
Scenario: Configuring Intune and Intune Enrollment in the Azure portal with the MDM scope set to All.
Observed behavior: Microsoft Intune admin center still displays Microsoft Office 365 as the MDM authority instead of Microsoft Intune.

Before you start

Ensure you are signed in to the Azure portal and Microsoft Intune admin center with Global Administrator or Intune Service Administrator privileges.

Solution 1Recommended

Verify Tenant Configuration and Contact Support

Check the MDM authority setting in the Intune admin center and escalate the tenant configuration issue to Microsoft Support.

Sometimes, if a tenant previously utilized Office 365 Mobile Device Management, the MDM authority remains locked to Office 365. When the transition to Microsoft Intune is not processed automatically in the backend, direct administrative intervention or support escalation is required.

Access Tenant Status

Check MDM Authority

Look for the 'MDM authority' detail on the page. Verify whether it is still listed as 'Microsoft Office 365'.

Attempt Manual Update

If an orange banner or an option is available to switch the MDM authority to Microsoft Intune, click it to initiate the change.

Contact Microsoft Support

If the setting cannot be changed manually, navigate to 'Help and support' within the portal to submit a support ticket, or post your tenant details in the Microsoft Q&A Intune community for backend assistance.

Verify Tenant Configuration and Contact Support

Backend Limitations: Changing the MDM authority often requires backend updates by Microsoft Support if the self-service toggle is missing.

Free Microsoft Office alternative

Simplify Your Workflow with WPS Office

Dealing with complex Microsoft 365 administrative portals and MDM authority issues can be overwhelming. If you want a straightforward, lightweight, and highly compatible productivity suite without the heavy administration overhead, WPS Office provides a hassle-free alternative.

1. Download WPS Office: Visit the official WPS website and download the free installer for your operating system.
2. Install the Software: Run the installer and follow the on-screen instructions to complete the setup in minutes.
3. Open Your Office Files: Launch WPS Office and seamlessly open your existing Microsoft Office documents without any formatting loss.

Free to use with a familiar, easy-to-navigate interface.Fully compatible with Microsoft Word, Excel, and PowerPoint formats (.docx, .xlsx, .pptx).No complex MDM or tenant management required for basic enterprise productivity.Lightweight software that installs quickly and runs smoothly on Windows, Mac, and Linux.

microsoft office alternative - wps office

Frequently Asked Questions

Why does my MDM authority still show as Office 365?

This typically occurs if your organization previously used the basic Mobile Device Management for Office 365. The backend system may not automatically update the authority to Intune, even after configuring enrollment settings in the Azure portal.

Can I manually switch the MDM authority to Intune?

In some tenants, you can change this setting directly from the Tenant Status page in the Intune Admin Center. However, if the option is missing or greyed out, you must contact Microsoft Intune Support to have the MDM authority updated on the backend.

Will changing the MDM authority affect my currently enrolled devices?

Yes, modifying the MDM authority can impact device enrollment and policies. It is crucial to review Microsoft's official documentation regarding MDM authority transitions to understand the potential impact on your currently managed devices.

Office Quick Solutions