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Fix Microsoft Lists Reminder Emails Not Showing Due Items

Amos Gikunda Oct 9, 2026 870 views

Question details

Users are receiving Microsoft Lists reminder emails that indicate tasks are due, but the emails fail to display specific item details, task names, or clickable links to the items.

Fix Microsoft Lists Reminder Emails Not Showing Due Items

Product: Microsoft Lists
Device & OS: not provided
Scenario: Setting up or receiving automated task reminder emails from Microsoft Lists to track due dates.
Observed behavior: The reminder email triggers and sends successfully, but the body of the email is blank or missing critical information, failing to identify the specific item that triggered the reminder.

Before you start

Ensure you have permission to edit Power Automate flows within your Microsoft 365 environment and have access to the specific Microsoft List experiencing the issue.

Solution 1Recommended

Customize the Power Automate Flow for Reminders

Replace the standard Microsoft Lists reminder template with a customized Power Automate flow to manually pull and insert specific dynamic content into the email body.

The standard built-in reminder feature in Microsoft Lists can sometimes fail to pull in item-specific details due to updates, backend glitches, or template limitations. Creating a custom flow ensures that all necessary dynamic content, such as titles and links, is explicitly retrieved and inserted.

Open Power Automate

Edit or Create the Flow

Locate the existing reminder flow tied to your Microsoft List and click 'Edit'. Alternatively, you can create a new 'Scheduled cloud flow' from scratch.

Add a 'Get item' Action

Ensure your flow includes an action to 'Get item' (or 'Get items') from SharePoint or Microsoft Lists to retrieve the current task data based on the ID.

Customize the Email Body

In the 'Send an email' action, click into the 'Body' field. Use the Dynamic Content menu to explicitly insert specific fields such as 'Title', 'Due Date', and 'Link to item'.

Save and Test

Save the updated flow and run a manual test. Check the delivered email to verify that the correct task details are now fully populated.

Customize the Power Automate Flow for Reminders

Advanced Troubleshooting: If the issue persists despite customizing the flow, you may need to check the permissions of the users receiving the email or post your flow configuration in the Microsoft Power Automate Community for further assistance.

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Frequently Asked Questions

Why did my Microsoft Lists reminders suddenly stop showing item details?

Many users began experiencing this issue around March or April 2024. It is often caused by a backend change or a glitch in the standard Microsoft Lists reminder templates, requiring users to switch to fully customized Power Automate flows to guarantee details are displayed.

How do I add a clickable link to the task in my customized reminder email?

In your Power Automate flow, click into the email body block of the 'Send an email' action, select 'Add dynamic content', and choose the 'Link to item' property generated from your SharePoint or Microsoft Lists 'Get item' action.

Why can't anonymous users open the linked items in reminder emails?

If your list has restricted sharing settings, anonymous users or guests might not have the necessary permissions to view or open the item, even if a valid link is provided in the email. You must ensure your SharePoint site or list permissions allow access for the intended recipients.

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