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Fix Microsoft Loop Jira Integration Stuck on Loading Filters

Maira Mehtab Sep 21, 2026 869 views

Question details

The user is unable to load Jira filters in Microsoft Loop, as the integration gets indefinitely stuck on the loading screen when connected to a production site with thousands of issues.

Product: Microsoft Loop
Device & OS: not provided
Scenario: Attempting to sync or display Jira project filters within a Microsoft Loop workspace.
Observed behavior: The integration remains on the 'Loading your filters' screen without displaying any results, specifically occurring in large Jira environments.

Before you start

Verify the total number of issues contained within the Jira filter you are attempting to load in Microsoft Loop, as large datasets are known to cause timeout issues.

Solution 1Recommended

Limit the Jira Filter to 100 Issues or Fewer

Adjust your Jira filter parameters to restrict the output size, allowing Microsoft Loop to successfully process and load the data.

Microsoft Loop currently struggles to process large batches of Jira data at once. Restricting your filter's scope prevents the integration from hanging on the loading screen.

Open Jira

Edit the Filter Query

Adjust your JQL (Jira Query Language) or basic filter settings to narrow down the results to a maximum of 100 issues.

Save the Updated Filter

Save the changes to your filter so the new limits are applied.

Reload in Microsoft Loop

Return to your Microsoft Loop workspace and attempt to integrate or load the Jira filter again. It should now bypass the loading screen successfully.

Workaround Tip: If you need to view more than 100 issues, consider creating multiple separate filters and integrating them into Microsoft Loop individually.

Solution 2

Submit Feedback for Large Environment Support

Request that Microsoft expand the limits of their Jira integration to better support enterprise-scale environments.

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Frequently Asked Questions

Why is Microsoft Loop stuck on 'Loading your filters' for Jira?

This issue typically occurs when connecting to a large production Jira site with thousands of issues. The Loop integration currently struggles to process large data sets, causing the loading screen to hang.

What is the maximum number of Jira issues I can load in Microsoft Loop?

To ensure the integration loads successfully, it is highly recommended to limit your Jira filters to a maximum of 100 issues per filter.

Can I bypass the 100-issue limit in the Loop Jira integration?

Currently, there is no direct way to increase the limit per filter. As a workaround, you can create multiple smaller filters in Jira (each under 100 issues) and add them individually to your Loop workspace.

Will Microsoft fix the Jira integration limit?

Microsoft relies on user reports to prioritize feature updates. Users facing this limitation should submit a request through the Microsoft 365 feedback platform to encourage support for larger Jira environments in future updates.

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