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Fix Microsoft My Apps Portal Search Working Only Once
Question details
The user experiences an issue where the search function at myapplications.microsoft.com stops returning results after opening an application and returning to the portal tab.
- Product
- Microsoft My Apps Portal
- Device & OS
- not provided
- Scenario
- Searching for applications within the Microsoft My Apps portal after previously launching one with a keyboard.
- Observed behavior
- The app search stops returning results. Refreshing the page temporarily restores the search functionality.
Verify that your internet connection is stable and try accessing the portal using a different web browser or incognito mode to rule out local caching interference.
Temporarily Restore Search by Refreshing the Page
Since this is a known portal defect, a page refresh is the quickest way to regain search functionality immediately.
Press F5 or click the refresh button in your web browser to reload the myapplications.microsoft.com tab.
Once the page has completely reloaded, click on the search bar and type the name of the application you need.
Report the Defect to Microsoft Support
Because this is an unexpected and reproducible bug on Microsoft's end, reporting it via a service request is necessary for a permanent fix.
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Frequently Asked Questions
Why does the My Apps portal search stop working after opening an app?
This is a known, reproducible bug within Microsoft's web portal. It typically occurs when an application is launched using keyboard navigation, causing the search feature script to hang when you return to the original portal tab.
Can I fix the Microsoft My Apps search bug permanently?
As an end-user, you cannot permanently fix this since it requires a backend patch from Microsoft's development team. Your Microsoft 365 admin must submit a service request so Microsoft can roll out a fix.
Are there any alternative ways to find my Microsoft apps?
Yes, you can manually scroll through the portal, use the Microsoft 365 App Launcher (the waffle icon) in the top left corner of other Microsoft web services, or search for the specific apps directly in your browser's search bar.
